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Technical Service & Development Engineer- Egypt & Subsaharan Africa

Company Name:  CLSD HR Basel Egp(No legl
Location: 

EG

Req ID:  74719
Facility:  Cairo-9992
Department:  AD/TS AFME
Division:  Global Olefins & Polyolefins

LyondellBasell (NYSE: LYB) is one of the largest plastics, chemicals and refining companies in the world. Driven by its employees around the globe, LyondellBasell produces materials and products that are key to advancing solutions to modern challenges like enhancing food safety through lightweight and flexible packaging, protecting the purity of water supplies through stronger and more versatile pipes, improving the safety, comfort and fuel efficiency of many of the cars and trucks on the road, and ensuring the safe and effective functionality in electronics and appliances. LyondellBasell sells products into more than 100 countries and is the world's largest producer of polypropylene compounds and the largest licensor of polyolefin technologies. In 2021, LyondellBasell was named to Fortune Magazine's list of the "World's Most Admired Companies" for the fourth consecutive year.

Basic Function

Provide focused technical support to key and selective accounts as well as new potential customers in Egypt and Sub-saharan Africa. Support market and application development activities in Egypt and Sub-saharan Africa region by ensuring that they are aligned with BIT strategy. Gather necessary technical and market trend information and provide inputs for product development opportunities to address market needs. Co-ordinate with AFMEI business, sales and ME JVs for product development projects ensuring that the global innovation procedure is appropriately followed.

Roles & Responsibilities

Technical Service :

  • Ensures timely and effective technical support to key and selective customers for effective use of LyondellBasell products with proper value in use positioning
  • Troubleshoots and resolves processing problem and application by providing recommendations or on-site technical support for trials
  • Ensures that product quality complaints are reported investigated and closed within stipulated period and corrective actions initiated wherever required
  • Training of customers and internal staff for use and benefit of LYB products
  • Establish good network with key internal and external stakeholders including customers, machinery manufacturers, OEMs or end users  and industry forums

 

Market / application development : 

  • Establish / obtain approval for LYB products at new potential customers for LYB grades 
  • Promotes and establishes the new development grades actively at existing and new  customers fulfilling the development grade sales targets for Egypt and Sub Saharan Africa
  • Prepares product promotion materials 
  • Develop customer specific value propositions for new business development in line with the objectives  of business plan
  • Ensure that the samples are delivered in cost efficient manner to the customer
  • Work with end users to obtain approvals for LYB products
  • Gather necessary technical and market trend information, competitor situation and provide feedback regarding any product quality improvements needed and new market requirements
  • Work with processors/ end users for inter-material replacement opportunities

Product development / Innovation:

  • Capture new market needs for product development. 
  • Ensure the alignment of innovation project with AFMEI business strategy, supply source strategy and LYB innovation platforms
  • Prepare business case by co-ordinating with respective Sales and ADTS  to quantify the differentiated market value for new product development proposal
  • Manage the innovation  programme for product development by liaising with respective Business managers, Marketing, R&D and Asset Management
  • Support execution of other innovation programmes in the region with feedback on customer trials and approvals

Product Stewardship and Product risk management:

  • Advise customers on safe use of LYB products for intended application
  • Assess potential risk for use of LYB products in end use application
  • Complete HRAF forms and get required approvals for medical applications
  • Address regulatory requirements of customers in consultation with Product Stewardship. Ensure that regulatory information disseminated to the customers is documented
  • Ensure that external communication is appropriately approved before publishing

Min. Qualifications

Education:

  • University degree (or equivalent) in a scientific or technical field.
  • Strong technical knowledge in industrial and consumer applications and product properties

Work Experience: 

  • Three (3) years of experience in a technical environment, such as R&D, product/application development, manufacturing with a proven knowledge of LyondellBasell’s products and associated applications, in particular in the relevant application segment.
  • Good understanding of plastics processing technology, testing methods etc
  • In-depth knowledge of LyondellBasell’s products and associated applications
  • Good understanding of product performance and benefits in use which can be used for preparing value proposition for the customer.
  • Knowledge of product safety, food contact approvals etc.
  • Good understanding of market trends, application requirements, customer needs in terms of product, technology and services.
  • Able to build and maintain networks within LyondellBasell and with relevant people and organisations outside LyondellBasell. 

Languages:

  • Fluent in English; one or more other Regional languages are helpful

#LI-JC1

 

Competencies

Builds effective teams
Collaborates
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity

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