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Customer Service Specialist


Shanghai, CN

Req ID:  79262
Facility:  Shanghai-484
Department:  Hong Kong/ Shanghai
Division:  Global APS and Supply Chain

Customer Service Specialist

Basic Function

The purpose of the job is to provide professional, efficient and timely customer service to customers, customer management team, suppliers and other stakeholders for the complete order-to-cash process

Roles & Responsibilities

  • Deliver highest quality service to customers in Asia by handling customer requests in a timely and professional manner 
  • Responsible and accountable for the resolution of order-to-cash process problems and effective communication to all involved parties
  • Respects all policies and procedures and proactively “lives” them. 
  • Participate in Internal and external audits
  • Capable to serve strategic and important customers i.e. global accounts or distribution
  • Check accuracy of Customer  Master Data in  the SAP system in liaison with Master Data Focal point
  • Handles and resolves customer complaints in a tactful and professional manner to ensure customer satisfaction consistent with LyondellBasell’s guidelines.
  • Monitors payments and, where necessary, supports Finance with the calculation of rebates. Requests credit and debit notes for price corrections.
  • Ensures mutual exchange of information between customers, sales and other internal departments (incoming orders, lost orders, outstanding payments, complaints, and special incidents).

Min. Qualifications


  • University / college degree preferred or equivalent experience
  • IT capabilities (SAP, MS Office)

Work Experience: 

  •  Minimum of 2 years in Customer Service or similar role with customer contact


Builds effective teams
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity

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