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Account Manager, I&D

Company Name:  Lyon Greater China Trdng
Location: 

Shanghai, 31, CN

Req ID:  71793
Facility:  Shanghai Sales-428
Department:  Sales - China
Division:  Global I&D

Account Manager, I&D

Basic Function

The incumbent of this role is expected to manage the products sales in China to deliver the budget of I&D products for the territory with minimal supervision.

 

Territory:  China

Manage the territory in which individual operates by:

Compliant with safety standards and company policies in the course of conducting business activities assigned to the individual

Working closely with business management in executing overall strategies and regional specific sales plans and performance measurement per product line

Effectively build up and manage the sales channels within the responsible territory

Good negotiation and communications skills, leverage on and appreciate the value of team working model.

Confident, initiative, strong drives for achievement but disciplined, meet sales and expenses targets.

Strong interpersonal skills and be able to maintain good working relationship with key local and global accounts, including contracts negotiation and all commercial and developmental activities coordination.

Be able to facilitate cross-functional coordination relate to account management operations.

 

Roles & Responsibilities

1) Responsibility for managing all distributor activities within the territory by providing guidance and active support such as joint customer visits.

2) Develops new end use  market for existing and new products when required in collaboration with Technical Service resources coordinated by Supervisor and Business Management.

3) Regularly monitors and reports to Supervisor and Business Managers industry, competitor, customer information and relevant regulatory information to add value for better understanding and anticipation of the Company on market environment, trends, issues, and business opportunities.

4) Implements the endorsed action plan with strong initiatives and minimum supervision, including negotiating pricing and contract terms with customers, and follows up on payment, product delivery and customer complaints in collaboration with Order Fulfillment/Customer Service personnel.

5) Regularly exchanges market information and industry trends with customers, and updates of customers when instructed on significant developments of the Company including product R&D, new application formulations, capacity expansion to keep customers abreast of the updated product and Company information when required.

6) Managing and developing all aspects of the key customer relationships in support of the agreed sales plan for the region - including complaint management

7) Initiating and facilitating cross-functional coordination for projects and customer management issues related to responsible products or territory.

 

Preferred Qualifications

Education:

University degree in Chemistry or Chemical Engineering or business related. MBA or master degree in sciences or engineering preferred.

Work Experience:

Minimum 8 years working experience with 5 years in chemical sales experience, preferably in multi-national chemical companies.

Languages:

Fluent Mandarin and English.

Functional Competencies

Account Management - Develops strategic plan for the customer to outline the cross functional interaction at the account to drive value in line with the business strategy. Possess good analytical skills.

Product and Technical Knowledge - Looks for opportunities to continuously learn about LYB products and services to be able to clearly articulate these in a strong value proposition for the customer.

Presentation and Communication Skills - Presents information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clear. Simplifies complex issues where possible and share information freely.

Competencies
Builds effective teams
Collaborates
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity

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