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Account Manager, Consumer


Shanghai, CN

Req ID:  78214
Facility:  Shanghai-484
Department:  APS Sales Transp E China
Division:  Global APS and Supply Chain

Account Manager, Consumer

Basic Function

The role is an account manager and has the purpose to represent the company and business strategies, develop the sales growth at the customer, increase total value creation, and improve customer satisfaction of LyondellBasell’s Consumer products at customers within a specific region in line with the defined business strategy.

Roles & Responsibilities

  • Develops and nurtures relation¬ships with customers, identifying new trend-setters and establishing solid relationships with them.
  • Makes recommendations on potential improvement of overall marketing drive for the segment to the Business Management.
  • First information point for the provision of know-how and data relating to the products and the market including but not limited for those products coming from the strategic marketing segment of the organization. 
  • Identifies and develops new customers  
  • Collecting and providing all pricing related information to assist BU implementing a price policy in the relevant market and devises pricing tactics within specified guidelines.
  • Assists BU’s drive for results and achievement of sales and pricing objectives based on the price policy and specified guidelines at the customer in terms of contribution margin, volume, customer share, cost management, bad debt and working capital.
  • Coordinates and follows-up all activities with the customer as to new opportunities, product information, offers, orders, contracts negotiation and formulation, deliveries, invoice, credit terms, after sales service, claims, in close cooperation with the Customer Service Group.
  • Efficiently customer management plan and reports to extract more value for LyondellBasell. Involves the CSR as a primary source of information to build a market intelligence report.
  • Analyses and reports changes and new developments in the market concerning competition, customers, new products and services, sales methods and promotions.
  • Develops strong relationships with key stakeholders and builds an effective network. Key stakeholders include: Customers and internal interfaces such as business management, quality, technical service, supply chain, customer service, credit, tax, legal and financial services.
  • To follow all company policy about Product risk management.  Work in collaboration with AD/TS, Supply Chain in order to understand and avoid product risk. Follow directives and procedures from Lyondellbasell Product Stewardship Manager AP & AFMEI. Follow up of claims in guidance with the policy for product risk management

Min. Qualifications

University degree in Business Administration, Science or Engineering 

Work Experience: 
      Minimum 6-year experience in the Plastics sales field

Critical Competencies
•    Drives Results: Consistently achieving results, even under tough circumstances.
•    Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
•    Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
•    Ensures Accountability: Holding self and others accountable to meet commitments.
•    Decision Quality: Making good and timely decisions that keep the organization moving forward.
•    Courage: Stepping up to address difficult issues, saying what needs to be said.
•    Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
•    Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
•    Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.


Builds effective teams
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity

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