ADTS (Application Development & Technical Services) Manager

BASIC FUNCTION

Manage current and prospective end customers and develop long term sales, create value and grow target products in Southeast Asia Region for MBS and CPC market. Meet customer requirement by coordinating the introduction of new products and providing technical service to support the use of existing products.

Ensure that technical resources and activities within the region are leveraged to optimize business success in accordance with the strategic marketing objectives

RESPONSIBILITIES AND ACCOUNTABILITIES

• Drives for results and achieves technical objectives within timelines e.g. customer approvals, commercialization of products, realization of technical value propositions
• Develops and nurtures technical relation-ships with customers counterparts , to enhance understanding of user technical feedbacks and adhesion to LYB product technical advantages.
• Approvals of products at customers with growth opportunities
• Introduces new products in conjunction with New Business development and Marketing Managers
• Ensures a consistent and effective Technical Services and Application Development at customers and make technical recommendations on potential improvements 
• Take a lead closing customer complaints of quality and application in timely manner
• Exercise risk management related to ADTS activities (e.g. technical recommendations), Goal Zero, safety, Product stewardship, regulatory affairs

PERSON SPECIFICATION

Education:
University Degree in Polymer/Material Science, Organic/Pure Chemistry, Chemical Engineering

Work Experience:
Minimum 7 years + industrial experience in technical services, new business development in Plastics Industry in SEA region

Functional Competencies

• Application and Process Knowledge: Understand at least one segment of major plastics processing technology, e.g. Flexible packaging (BOPP, CPP, Blown film etc), or Rigid Packaging (injection, blow molding, thermoforming), or Medical Packaging etc. Good understanding of measures of application performance, related industry test methods
• LYB Product Knowledge: The performances of LYB products under the above said process and applications situations, the benefits in use versus competitors.
• Safety and Product Stewardship: Knowledge of related Product Safety, Food contact approvals. Understanding of Product Risks Management, and awareness in daily activities, such as product development (Global Polymers Innovation Process), complaint handling, and customer communications.
• Project Management - Lay down and execute project management plan for achieving objectives of the organization – in particular, technical approvals and commercialization of grades and applications at customers.
• Negotiating - Can negotiate in technical evaluations in tough situations with both internal and external groups. Can settle differences with minimum “noise”. Can win concessions without damaging relationships. Can be direct and forceful as well as diplomatic. Gains trust quickly of other parties to the negotiations. Has a good sense of timing.
• Presentation and Communication Skills - Presents information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clear. Simplifies complex issues where possible and share information freely
• Capability in Acquisition of in depth Technical Knowledge -: Looks for opportunities to continuously learn about LYB products.

Critical Competencies

• Build partnerships: Developing and leveraging relationships  with colleagues, customers, suppliers, and stakeholders to achieve results.
• Deliver Results: Executing plans and work to ensure  that strategic priorities yield measurable results and safe outcomes for the  organization, employees, and customers.
• Drive Innovation: Generating novel solutions and  impactful improvements that create sustainability and measurable value for  existing and potential customers.
• Grow Capabilities: Creating a work environment where all  employees can develop and realize their full potential, allowing the  organization to meet current and future business challenges.
• Promote Inclusion: Taking action to ensure that the  capabilities and insights of all individuals are valued and included in ways  that lead to organizational success, equitable outcomes and a sense of  belonging.