Senior ServiceNow CSDM/CMDB Specialist


Rotterdam, NL, 3013 AA

Req ID:  84085
Facility:  Rotterdam-548
Department:  IT Operations Management
Division:  Innovation

We are seeking an experienced IT professional with a passion for ServiceNow to join our team. Do you have experience with ServiceNow and are you ready for a new challenge? Do you want to be responsible for defining the architecture and implementing the best practices of ServiceNow’s CSDM/CMDB? Welcome to LyondellBasell... 

This is LyondellBasell

As a leader in the global chemical industry, LyondellBasell strives every day to be the safest, best operated and most valued company in our industry. The company’s products, materials and technologies are advancing sustainable solutions for food safety, access to clean water, healthcare and fuel efficiency in more than 100 international markets. LyondellBasell places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. The company takes great pride in its world-class technology and customer focus. LyondellBasell has stepped up its circularity and climate ambitions and actions to address the global challenges of plastic waste and decarbonization. For more information, please visit or follow @LyondellBasell on LinkedIn.

This is the role

As a Senior ServiceNow CSDM/CMDB Specialist, you will be responsible for defining the architecture and implementing the best practices of ServiceNow’s CSDM/CMDB. You will ensure better visibility of the impact on customer service and a more holistic view of service activities. You will maintain, configure, operate, implement, and extend our ServiceNow service management systems in an Agile environment. To optimize CSDM and CMDB processes and workflows, you will work closely with internal and external stakeholders. Additionally, you will be responsible for promoting CSDM and CMDB processes within the IT infrastructure.



  • Responsible for promoting the ServiceNow CSDM and CMDB processes across the IT infrastructure;
  • Ensure the ServiceNow Configuration Management Database (CMDB) is optimized and up-to-date to allow for automations and workflows;
  • Define technical and procedural requirements in collaboration with various stakeholders. Design, test, and implement solutions that fit the needs of the stakeholders;
  • Implement and manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework;
  • Work with product and infrastructure teams globally to ensure their data is accurate and is continuously being updated and/or maintained;
  • Lead workshops focused on ServiceNow CSDM/CMDB functionality and design;
  • Continually research new CSDM/CMDB capabilities afforded by upcoming ServiceNow releases and make recommendations to implement them.

This is who you are

You have broad knowledge of IT infrastructure components. You are able to adapt to a rapidly changing environment while maintaining work focus despite challenges or setbacks. You can function autonomously while checking in with management regarding agreed upon strategic direction and work progress. You are a proven self-starter with systemic thinking. You possess strong written and oral communication skills and are able to set and committed to follow standards. Additionally, you have team leadership qualities with the ability to motivate others.

This is what you bring

  • Bachelor’s degree (or higher) required, preferably in Computer Science or MIS;
  • Strong ServiceNow knowledge and at least 6 years of experience in implementing ServiceNow solutions for CMDB, CSDM, Discovery, ITSM, ITOM, Integration Hub, portals & workflows;
  • Strong knowledge of ServiceNow CMDB and table structure of the ServiceNow Platform;
  • 6 years of experience in IT service management;
  • ITIL V4 certification (preferred);
  • Certified ServiceNow Administrator (preferred);
  • Basic understanding of TOGAF (preferred).

This is what we offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to three days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.


Please feel free to contact our sr Corporate Recruiter at james.smeets @ for more details. 
Would you like to apply? Just send us your motivation and resume via the application button. The recruitment process exists of an initial phone screening and two/three business interviews before proceeding to a possible job offer a background check will be part of the process.

LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.