Senior Account Specialist

This is LyondellBasell

As a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to unlock value for our customers, investors and society. As one of the world’s largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. For more information, please visit www.lyondellbasell.com or follow @LyondellBasell on LinkedIn.

This is the role

As Senior Account Specialist you will be responsible for providing top-tier customer service as part of our marine and/or export order fulfilment process. During a typical day, you may receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate documentation and invoicing. 

You will also provide guidance to Level I and Level II Account Specialists to resolve customer or business-related challenges and operate with a high degree of knowledge regarding customers, products, manufacturing, and transportation.

You will participate in supply chain / interdepartmental projects, building knowledge to become a Subject Matter Expert and sharing your knowledge. You will become one of the trainers for the new Account Specialist staff. You have the ability and willingness to back up all businesses within the group and be a natural go-to person in case of operational issues.

Responsibilities

• Delivering highest quality service to your customers, handling customer requests in a timely and professional manner, building up long term value for the company while increasing customer satisfaction
• Acting as primary interface with Planning, Sales, Business and Supply Chain to serve the customer in the most efficient and effective way to maximize value for LyondellBasell (feedback from business partners, KPIs (Key performance Indicators), complaints) and ensuring effective interfaces with all partner functions
• Has the ability and willingness to back-up all businesses within the group and is seen as the natural go to person in case of operational issues
• Participates in Supply Chain and interdepartmental projects
• As Specialist, you bring in ideas to implementing / improve processes within Customer Service. You are supporting a team and addressing issues properly
• Developing strong relationships with key stakeholders (customers, planners, business, SC, Finance, etc.) and building an effective network so that targets are effectively and efficiently are met
• You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures 
• Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team to ensure correct deliveries, invoicing and communication

This is who you are

To be successful in this role you must recognize yourself in the following profile:
You excel at building cross-functional partnerships, ensuring everyone feels valued and supported. As the team’s go-to person, you provide reliable backup for colleagues and supervisors.
Your customer focus is exemplary; you teach others to deliver outstanding service and proactively meet customer needs. You adeptly handle service failures, enhancing the organization’s reputation and driving service improvements.
Innovation is central to your approach. You create new ways for the organization to succeed, using lateral thinking and challenging the status quo. Your decisions, based on analysis, wisdom, and experience, are consistently accurate and sought after.

This is what you bring

• College degree preferred or equivalent experience
• Minimum of 3-5 years in Customer Service including Subject Matter Expert responsibilities - Super User experience is considered extra’s
• You have a background in/ or experience with export/ import, ocean and airfreight transportation; in chemicals and/or polymers sector 
• Your communication skills are clear and professional, leaving no room for ambiguity
• You have a thorough understanding of the ‘Order to Cash’ process, including the nuances between business units
• IT (Information Technology) capabilities (SAP, MS Office)
• Must be fluent in written and verbal English and preferred one other language of the main country under the responsibility

This is what we offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to three days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

Interested?

Please feel free to contact Leonie Mulder at leonie.mulder @ lyondellbasell.com for more details. Would you like to apply? Just send us your motivation and resume via the application button. Only applications through this application button will be taken into consideration.

The recruitment process consists of an initial phone screening and business interviews before proceeding to a possible job offer. A background check will be part of the process.

LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.

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