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Quality Management Specialist


Rotterdam, NL, 3013 AL

Req ID:  80944
Facility:  Rotterdamnn-554
Department:  Quality Management EAI
Division:  Operational Excellence and HSE

Are you an experienced business improvement engineer on the field of quality compliance? Do you have knowledge of quality methods and standards? Keep on reading! Welcome to LyondellBasell....

This is LyondellBasell

LyondellBasell (NYSE: LYB): As a leader in the global chemical industry, LyondellBasell strives every day to be the safest, best operated and most valued company in our industry. The company’s products, materials and technologies are advancing sustainable solutions for food safety, access to clean water, healthcare and fuel efficiency in more than 100 international markets. LyondellBasell places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce.   The company takes great pride in its world-class technology and customer focus. LyondellBasell has stepped up its circularity and climate ambitions and actions to address the global challenges of plastic waste and decarbonization. In 2022, LyondellBasell was named as one of FORTUNE Magazine's "World's Most Admired Companies" for the fifth consecutive year. For more information, please visit or follow @LyondellBasell on LinkedIn.

This is the role

As Quality Management Specialist for the Head Quarters (EAi region) you are responsible for the development and continual improvement of the Corporate Quality Management Systems in order to continuously increase customer satisfaction by improved quality of products and services delivered. Scope of the work:

  • Defines the development of continual improvement processes of the Corporate Quality Management Systems, processes and procedures in EAi for all businesses, where relevant aligned globally and with relevant HSE Standards in order to reduce complexity and to provide consistency of LYB Management Systems.
  • Represents the customer voice on quality of processes and products inside the company supporting the continuous improvement of customer satisfaction (Customer satisfaction surveys and customer scorecards).
  • Is the independent Quality expert towards the customer, business divisions and senior management in order to support LyondellBasell departments on Quality related topics towards internal and external customers.
  • Increases Quality awareness at all levels in all LyondellBasell divisions and drives for continuous improvement through improved processes and Quality projects in line with external standards (ISO/IATF) in order to contribute to continuous development of improved Quality of products and services.
  • Develops, harmonizes and improves complaint management systems and processes and coordinates translation into related electronic tools in order to get the issues of external and internal customers solved and to improve the effectiveness of complaint handling.
  • Plans, executes and ensures follow-up on internal Quality audits. Provides comprehensive reports on audit results identifying weaknesses and recommending actions for improvement in order to ensure compliance with existing Quality Management System, identify opportunities for improvement and implement corrective actions also in case of non-conformities.
  • Plans, supports and ensures follow-up on external certification audits for Quality according ISO-9001, IATF-16949 and supports the coordination of Environmental audits according ISO14001. Consults businesses on introduction of other Quality standards in order to achieve certifications as required by our customers and in line with business, market and legal requirements.
  • Provides Quality reports covering complaints, Quality audits, customer surveys and Management Reviews in order to report on effectiveness of the Quality Management System, highlight issues and develop corrective actions.

This is who you are

You are a team player who acts with integrity. Besides you like to focus om improvement and innovation, finding better ways for the organization. With your excellent communication skills, you easily connect with internal and external customers and are able to hold yourself and others accountable to meet commitments. You are not afraid to challenge the status quo.

This is what you bring

  • Bachelor or master's degree in business or technical area
  • Min of 8 years of experience in Quality Management in an international Business and/or Manufacturing environment
  • Fundamental knowledge of quality techniques, methods and standards ISO-9001(2015) is a must, IATF-16949 is considered a plus
  • Auditor experience in relevant Quality standards
  • Practical experience in applying problem solving techniques (root cause investigation, implementation of corrective actions and QC effectiveness)
  • Performing statistical analysis to unveil areas for continual improvement
  • Experience with MS Office, SAP, Power Bl is a plus
  • Fluent in English and another European language is preferred
  • Able to travel and work throughout Europe without additional visa needed

This is what we offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.


Please feel free to contact Manoe Koningstein (Corporate Recruiter) at manoe.koningstein@ for more details. Would you like to apply? Just send us your motivation and resume via the application button. Only applications through this application button will be taken into consideration.

The recruitment process exists of an initial phone screening and two business interviews before proceeding to a possible job offer. A background check will be part of the process.



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