Manager Sales Operations

This is Lyondellbasell

As a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to unlock value for our customers, investors and society. As one of the world’s largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. For more information, please visit www.lyondellbasell.com or follow @LyondellBasell on LinkedIn.

This is the role

As the Sales Operations Manager you'll be in a leadership position within the I&D EMEA Sales team, reporting to the Director, Sales, EMEA. This role has oversight of a team consisting of two Technical Service Specialists and one Sales Analyst. You will be developing the regional technical service strategy in addition to managing the processes for product handling, product technical specifications and product quality issues for the I&D EMEA business. You will also serve as the focal point representing the global I&D sales team for projects related to systems, processes, CCE and Low Carbon VEP driving more global alignment and standardization.

Roles & responsibilities:

• Work closely with Product Safety and other regional technical service teams to coordinate processes, reporting and product risk reviews;
• Manage the training on I&D products and end uses, for Sales, Marketing, Planning and other functional groups, aligned globally;
• Ensure proper representation for LYB on industry panels such as CEFIC and influence external regulatory and compliance decisions;
• Consult with Business Management, Supply Chain and Sales to manage technical product issues such as customer qualification and customer assessment protocols for high risk products;
• Develop and gain endorsement for regional EMEA technical service strategy incoordination with the Americas and Asia;
• Manage team participation in business support activities including assessments of logistics service providers, incident root cause analyses, technical or product stewardship project teams and establishing operational standards for product handling or storage;
• Work closely with Sales, Business, support functions and CCE to manage and drive continuous improvement projects that solve challenges related to the LYB customer experience. Ensure proper project management across all initiatives including I&D resource planning based on a defined I&D Sales and Business strategy;
• Make decisions, pushing back when necessary, in the best interest of the global I&D sales organization for projects involving systems, processes and CCE initiatives, aligned with the global stakeholders;
• Take shared ownership of Global I&D and corporate initiatives by being or working with the implementation lead(s) to drive success within the regions;
• Provide recommendations to I&D leadership in line with the Business Unit goal to develop and execute global CCE strategy for I&D;
• Support as needed in the execution of the process and the implementation of the bankable plans for I&D Low Carbon VEP;
• Drive and improve Sales Analyst activities including contract management, commercial process excellence, KPI’s and commercial process improvements within the Sales organization working together with Global I&D Sales Analyst;
• Guide Sales Analyst in effective and efficient analysis of sales performance and execution of reporting requirements as a framework for achieving Sales and Business
• strategies.

This is who you are

To be successful in this role you recognize yourself in the following profile:
You can present and summarize complex technical issues with clarity, not just to your team, but also to sales, customers, business leaders, and the supply chain. You possess strong leadership, interpersonal, and teamwork skills that allow you to work effectively and achieve results through the contributions of others within the organization. If you’re able to combine the attributes of independent initiative with the ability to harness resources from across the organization for timely implementation of objectives, then we’re looking for you. We value individuals with well developed communication, problem-solving, project management, and decision-making skills.
Candidates will be assessed on the following LYB competencies:

• Build Partnerships
• Deliver Results
• Drive Innovation
• Grow Capabilities
• Promote Inclusion

This is what you bring

• Technical or Business bachelor’s degree, master’s degree preferred;
• Minimum 10 years’ experience in the chemical industry, in technical and/or commercial roles;
• Experience managing a team of professionals is a plus;
• In depth knowledge of LYB product lines and processes including familiarity with product end uses is a plus;
• Well-developed communication, problem solving, project management and decision making skills;
• Practical experience in or affinity with Sales Processes and Customer Management;
• Fluency in English required, additional local language(s) a plus.

This is what we offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to three days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

Interested?

Please feel free to contact our Senior Corporate Recruiter at james.smeets @ lyondellbasell.com for more details. 

Would you like to apply? Just send us your motivation and resume via the application button. The recruitment process starts with an initial phone screening followed by two/three business interviews before proceeding to a possible job offer and a background check will be part of the process.

#LI-JS2 LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.