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IT Field Service Engineer


Rotterdam, NL, 3013 AA

Req ID:  78507
Facility:  Rotterdam-548
Department:  Field Service - North East Europe
Division:  Global Business Services

Are you experienced as an IT Field Service Engineer and do you possess a customer focus? Do you bring a professional attitude and accuracy with a great eye for detail? Do you want to be part of an international company and work for a company with many challenges and even more possibilities? Welcome to LyondellBasell

This is the role


As an IT Field Service Engineer you provide timely on-site or remote technical support for end users and act as next level escalation point for the IT Service Desk.  You will also troubleshoot problem areas and implement corrective solutions for end users.


You will also:
•    Install, configure, test, maintain, troubleshoot and replace workstations (Dell), IP Phones (Cisco), printers (Ricoh), mobile devices (iPhone) and related hardware and software. 
•    Assist with server, network and audio/video equipment lifecycle, deployment, troubleshooting and moving. 
•    Escalate unsolved issues/problems to tier 3 support.
•    Document situational facts, activities, communication and agreements during troubleshooting activities.
•    Coordinate third party vendors for on-site maintenance and/or incident visits.  
•    Manage inventory and administration of all equipment, their location and status. 
•    Coordinate and perform end-user training for special IT projects, IT procedures and best practices on core software tools (i.e. Microsoft Office, Windows 10, Sharepoint, Teams).
•    Participate in small/short-term projects supporting business activities, technology upgrades, rollouts, etc.



Rotational over Rotterdam, Moerdijk, ‘s-Gravendeel, Maasvlakte and Botlek, occasionally abroad

This is who you are


We are looking for a resourceful, customer focused team player who can easily fit into our internationally oriented organization. Aside from being part of a team, the job also requires that you can manage independently, while being pro-active and self-motivated. 

This is what you bring


•    Bachelor's degree in Computer Science, Management Information Systems or Business and a minimum of (one) year relevant experience or;
•    Non-degreed professional with a high school diploma or equivalent and at least (three) years relevant experience with knowledge and experience at an academic level
•    Knowledge of Windows 10 and Microsoft Office (Teams, Outlook, Excel, Word and Sharepoint)
•    Knowledge of Windows environment for servers and workstations, MCSA/ MCSE
•    Knowledge of Cisco Callmanager and ServiceNow preferred
•    Accuracy, excellent communication skills and self starter
•    Strong problem-solving skills
•    Understanding of IT infrastructure and the interactions of the different components
•    Technical organization and troubleshooting skills, issue resolution and risk mitigation capabilities
•    ITIL knowledge and experience
•    VCA certification or willingness to achieve
•    Fluency in English and Dutch, verbally and in writing
•    Stress resistant
•    Driver’s license and means of transportation and preferably living in the Rotterdam area

This is what we offer


We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.



Please feel free to contact Dennie Verberne at dennie.verberne @ for more details. Would you like to apply? Just send us your motivation and resume via the application button. Only applications through this application button will be taken into consideration.

The recruitment process exists of an initial phone screening and business interviews before proceeding to a possible job offer a background check will be part of the process.




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