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Customer Service Associate

Company Name:  Basell Sales & Marketing
Location: 

Rotterdam, NL, 3013 AA

Req ID:  72805
Facility:  Rotterdam-554
Department:  APS Customer Service-South-West
Division:  Global APS and Supply Chain

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This is LyondellBasell

LyondellBasell (NYSE: LYB) is one of the largest plastics, chemicals and refining companies in the world. Driven by its employees around the globe, LyondellBasell produces materials and products that are key to advancing solutions to modern challenges like enhancing food safety through lightweight and flexible packaging, protecting the purity of water supplies through stronger and more versatile pipes, improving the safety, comfort and fuel efficiency of many of the cars and trucks on the road, and ensuring the safe and effective functionality in electronics and appliances. LyondellBasell sells products into more than 100 countries and is the world's largest producer of polypropylene compounds and the largest licensor of polyolefin technologies. In 2020, LyondellBasell was named to Fortune Magazine's list of the "World's Most Admired Companies" for the third consecutive year.

Basic Function

The Customer Service Representative provides excellent, efficient and effective service to all her/his customers for all commercialized business in the sections operative handling and after-sales-service.

She/He manages the accurate and timely execution of all order types for customers.  The jobholder is the main point of contact for all customer related issues.
This encompasses order management and coordination of product and transport availability, timely delivery, handling of customer complaints, and up to invoicing.  

You work proactively with other departments such as Sales, Finance, Master Data and other Supply Chain functions, to ensure timely and accurate execution of these responsible tasks.

Roles & Responsibilities
  • Maintain actively and steer all order operations and liaise with adjacent departments to fulfil customer’s expectations of being supplied reliably. This may include the processing of consignment stocks.
  • Being the first point of contact for customers for all their enquiries on their orders, their status and stock situation. This includes also services for the need of product forms (like COA, REACH, SDS etc.) or other topics when customers need assistance. 
  • Act as primary interface with Planning, Sales, Business, Supply Chain, Hauliers and Freight Forwarders in order to serve the assigned customers in the most efficient and effective way;
  • Coordinate complaint handling with Sales for price corrections, with Logistics for transport complaints and Quality / Tech. Service for product quality related issues.
  • Liaise effectively with all other internal departments e.g. planning, logistics, purchasing to ensure there is effective and efficient sharing of information.
  • Actively working on process improvements by sharing best practices with other offices
  • Participate in Internal and external audits, Identify gaps and areas for improvements
Qualifications

Education : Bachelors degree and/or formal qualifications in Customer Service

Work Experience: Proven customer service track record, preferably in  manufacturing multinational organization. Demonstrated experience of +2 years working with ERP system (SAP preferably)

Languages: local language, excellent level of English is essential, other languages depending on specific role are a plus

Critical skills/Behaviors
  • Strong communication skills and a genuine interest in servicing customers
  • Analytical thinking
  • Excellent understanding of master data concepts and process handling in the process chains L2O and O2C
  • A “feeling” for the complexity of SAP and understanding the way of working of an ERP system. Knowledge in MS Office is advantageous.
  • Ability to resolve customer issues to the satisfaction of both parties yet in a cost effective manner.
  • Knowledge of MS Office, Excel and preferably experienced with SAP.
  • Being a great team player
Interested

Please feel free to connect with Ton Brands, Corporate recruiter ton.brands@lyondellbasell.com  for more details. Would you like to apply? Just send us your motivation and resume via the application button.

Apply now »