Share this Job
Apply now »

Customer Service Associate

Company Name:  Basell Sales & Marketing

Rotterdam, NL, 3013 AA

Req ID:  72282
Facility:  Rotterdam-554
Department:  Distribution & Administration
Division:  Global APS and Supply Chain

Do you have a good understanding of customer fulfilment processes and operations procedures? Are you fluent in both Polish and English (written and verbal)? Are you service minded as well as commercial? Do you want an independent role in a collaborative Customer Service team? Welcome to LyondellBasell!

This is LyondellBasell

LyondellBasell (NYSE: LYB) is one of the largest plastics, chemicals and refining companies in the world. Driven by its employees around the globe, LyondellBasell produces materials and products that are key to advancing solutions to modern challenges like enhancing food safety through lightweight and flexible packaging, protecting the purity of water supplies through stronger and more versatile pipes, improving the safety, comfort and fuel efficiency of many of the cars and trucks on the road, and ensuring the safe and effective functionality in electronics and appliances. LyondellBasell sells products into more than 100 countries and is the world's largest producer of polypropylene compounds and the largest licensor of polyolefin technologies. In 2020, LyondellBasell was named to Fortune Magazine's list of the "World's Most Admired Companies" for the third consecutive year.

This is the role

As a Customer Service Associate within the CS team, you maintain and steer all order operations and liaise with adjacent departments to fulfil customer’s expectations of being supplied reliably. You are the first point of contact for our customers for all their enquiries on their orders and status and stock situation. This includes also services for the need of product forms (like COA, REACH, SDS etc.) or other topics when customers need assistance.

You also act as primary interface with Planning, Sales, Supply Chain, Logistics. Purchasing and Finance in order to serve the assigned customers in the most efficient and effective way and coordinate complaint handling with Sales for price corrections, with Logistics for transport complaints and Quality/Tech. Service for product quality related issues.

This is who you are

Customer service is totally your thing, after all you are a good communicator. You know how to prioritize your work in an efficient way. Multitasking is your second nature and you have a pro-active, assertive and commercial mindset. Delivering a high quality of service is important to you and you provide this service with a precise eye to detail and taking ownership. You thrive in a multicultural environment and you feel comfortable in an international environment.

This is what you bring
  • Minimum bachelor's degree required or other equivalent
  • You are fluent in both Polish and English, other languages are a plus
  • Basic IT skills (Microsoft Outlook, Office Word/Excel, SAP, SalesForce)
  • You are eligible to work in the EU and reside in the Rotterdam area
This is what we offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialists in all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. You will receive a fixed term contract with the possibility of extension based on performance.


Please feel free to call Manoe Koningstein at +316 1543 1182 for more details. Would you like to apply? Just send us your motivation and resume via the application button.

Apply now »