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Customer Advocate


Rotterdam, NL, 3013 AA

Req ID:  84282
Facility:  Rotterdam-554
Department:  Customer & Commercial Excellence EU
Division:  Olefins and Polyolefins, Refining and Su

Are you looking for a position where you will be working on solving challenges related to  customer experience? And do you have a strong focuss on continues improvement? Do you want to work in a leading  international company within its field, in an environment where professional and personal growth is encouraged? Welcome to LyondellBasell…

This is LyondellBasell

As a leader in the global chemical industry, LyondellBasell strives every day to be the safest, best operated and most valued company in our industry. The company’s products, materials and technologies are advancing sustainable solutions for food safety, access to clean water, healthcare and fuel efficiency in more than 100 international markets. LyondellBasell places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. The company takes great pride in its world-class technology and customer focus. LyondellBasell has stepped up its circularity and climate ambitions and actions to address the global challenges of plastic waste and decarbonization. For more information, please visit or follow @LyondellBasell on LinkedIn.

This is the role

As Customer Advocate you will act as a fully dedicated individual contributor to a small self-organized team of 3-5 members, working on solving challenges related to LyondellBasell (LYB) customer experience, as part of LYB’s Customer and Commercial Excellence (CCE) effort. You will provide deep functional expertise required to deliver satisfactory product solutions and prototypes while maintaining broad interest in and knowledge of other functional areas and deliver outputs iteratively and incrementally, in the form of working protypes, in advance of eventual hand-off.
In this role you will collaborate with Project Owner to develop and prioritize product backlog prior to selection of new projects; determines scope and effort required and makes decisions, as part of self-managing team; identifies impediments and escalates to Project Owner where appropriate.


Responsibilities & accountabilities:

  • Live Agile methods in the daily job, spreading Agile methods within the organization
  • Participates in all Agile ceremonies and uses artefacts (e.g. Product Backlog) appropriately
  • Works closely with Project Owner to understand product backlog increments (PBIs)
  • Autonomously works on PBIs to develop working prototype and create a deliverable increment of ‘product’ every Sprint
  • Builds solutions to address the PBIs, adhering to standard Agile ceremonies and utilizing relevant artefacts
  • Takes shared ownership of the PBIs they work on and of the released prototype
  • Builds working prototypes with an incremental approach based on growing learnings and testing with consumers / customers 
  • Showcases prototype to Agile leadership team and stakeholders during the Sprint Reviews  
  • Runs new methods/practices for developing solutions, inspired by Agile methodologies (e.g., trial and error, co-creation with consumers, pilots for testing)
  • Coordinates with line manager to handover daily activity
  • Collaborates with Value Enhancement Program (VEP) Delivery Lead adding now projects into VEP

This is who you are

You are a strong advocate for fostering creativity, innovation, problem-solving, and continuous improvement within your team. Your good interpersonal skills allow you to communicate effectively and build strong relationships with your team members. You maintain a business focus, ensuring that value-adding activities are not only captured but also implemented. This approach allows you to drive your team towards success while also contributing to the overall growth of the organization.

This is what you bring

  • Bachelor’s (or Advanced) degree relevant to the project scope
  • Strong track record of coordinating deliverables across multiple people within teams
  • Strong experienced in project management
  • Background can vary significantly based on team focus, but deep expertise within singular vertical (e.g., financial planning, manufacturing, supply chain management, etc.) required
  • At least 10 years of experience, of which significant (3-5 years) of commercial experience, gained in Sales, Marketing and/or Supply Chain in the Petrochemical Industry
  • Experience or familiarity with Agile methodology is preferred
  • Lean Six Sigma certification a plus
  • Fluent in written and spoken English, another or more international languages much appreciated

This is what we offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to three days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.


Please feel free to contact Manoe Koningstein at manoe.koningstein@ for more details. Would you like to apply? Just send us your motivation and resume via the application button. Only applications through this application button will be taken into consideration.

The recruitment process exists of an initial phone screening and two business interviews before proceeding to a possible job offer. A background check will be part of the process.

LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.



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