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Associate Customer Service

Location: 

Rotterdam, NL, 3013 AA

Req ID:  80259
Facility:  Rotterdam-554
Department:  Customer Service O&P Standard Business
Division:  Global APS and Supply Chain

Are you looking for a Associate Customer Service position where you will take care for your portfolio of customers? And are you fluent in both Russian and English? Do you want to work in a leading  international company within its field, in an environment where professional and personal growth is encouraged ? Welcome to LyondellBasell…

This is LyondellBasell

LyondellBasell (NYSE: LYB) is one of the largest plastics, chemicals and refining companies in the world. Driven by its employees around the globe, LyondellBasell produces materials and products that are key to advancing solutions to modern challenges like enhancing food safety through lightweight and flexible packaging, protecting the purity of water supplies through stronger and more versatile pipes, improving the safety, comfort and fuel efficiency of many of the cars and trucks on the road, and ensuring the safe and effective functionality in electronics and appliances. LyondellBasell sells products into more than 100 countries and is the world's largest producer of polypropylene compounds and the largest licensor of polyolefin technologies. In 2022, LyondellBasell was named to Fortune Magazine's list of the "World's Most Admired Companies" for the fifth consecutive year.

We have the potential — and responsibility — to use this scale and reach to make a positive impact across our value chains. That’s why we are working to make meaningful progress to address some of the world’s most pressing challenges such as reducing plastic waste in the environment, helping to mitigate climate change and contributing to a thriving society for our employees, the communities where we operate and the people who depend on our products.
 

This is the role

As the Associate Customer Service Representative you will be responsible for providing top tier customer service working with your customer portfolio and you will be part of our domestic and/or export order fulfillment process. During a typical day, you receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing.
You will act as Customer Service in order to resolve customer or business related challenges, and operate with diligent degree of knowledge handling customers, products, manufacturing, and transportation procedures.
Your function requests, as well, to be able and willing to back-up all businesses within the group and become a natural go to person in case of operational issues.


RESPONSIBILITIES AND ACCOUNTABILITIES:

  • Delivering highest quality service to your customers, handling customer requests in a timely and professional manner, building up long term value for the company while increasing customer satisfaction. 
  • Constantly improving the knowledge of the working procedures and instructions, the quality documentation and the quality governance; being able to identify and solve gaps in the knowledge.
  • Acting as primary interface with Planning, Sales, Business and Supply Chain in order to serve the customer in the most efficient and effective way  in order to maximize value for LyondellBasell (feedback from business partners, KPIs, complaints) and ensuring effective interfaces with all partner functions.
  • Has the ability and willingness to back-up all businesses within the group and strive to become the natural go to person in case of operational issues
  • Developing effective relationships with key stakeholders (customers, planners, business, SC, Finance, etc) and building an effective network so that targets are effectively and efficiently met.
  • You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures 
  • Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team in order to ensure correct deliveries, invoicing and communication

This is who you are

To be successful in this role you must recognize yourself in the following profile:

  • Collaborate - Makes positive contributions to the group. Solicits and listens to input from others. Acknowledges others’ efforts, advice and contributions. Volunteers to help others when needed.
  • Customer Focus – Asks questions to accurately identify customers and their needs. Strives to understand and meet customer requirements. Solicits customer feedback. Is responsive and solution oriented when engaging with customers.
  • Cultivate innovation – Shares new ideas. Is open to new ways of looking at things. Dedicates time to learn and apply innovative methods and tools. Welcomes input from others to develop and implement creative ideas.
  • Continuous learning – Describes the key standards for the role and how learning supports performance management. Demonstrates the ability to elevate own level of performance. Applies performance measures to everyday work, not just for the annual review. Seeks help to identify suitable mentors and create development plans.
  • Communication skills – Communication of messages in a clear and professional way that does not leave room for ambiguous interpretation.
  • ‘Order to Cash’process – Understanding of the OTC process in detail and in particular the differences between the business units from forecast, order entry, planning, allocation, shipping up to billing and credit management. Contributing to build up quality network with all involved stakeholders. Good knowledge of SAP, and gaining experiences in all business processes and Quality complains processes. Striving for excellence.

 

This is what you bring

  • College degree preferred or equivalent experience
  • IT capabilities (SAP, MS Office)
  • Minimum of 1/2 years in Customer Service and/or Supply Chain
  • English and Russian are a must and preferred one other language of the main country under the responsibility
  • You reside in The Netherlands and are allowed to work here without needing sponsorship from a company

This is what we offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

Interested?

Please feel free to contact Manoe Koningstein at manoe.koningstein@ lyondellbasell.com for more details. Would you like to apply? Just send us your motivation and resume via the application button. Only applications through this application button will be taken into consideration.

The recruitment process exists of an initial phone screening and two business interviews before proceeding to a possible job offer.

 

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