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Associate Customer Service

Location: 

Rotterdam, NL, 3013 AA

Req ID:  77255
Facility:  Rotterdam-554
Department:  APS Customer Service-South-West
Division:  Global APS and Supply Chain

Do you like to be the first point of contact for Customers and do you have a good understanding of Order-toCash processes? Are fluent in English (written and verbal)? Are you service minded as well as commercial? Do
you want an independent role in a collaborative Customer Service team? Welcome to LyondellBasell!

This is LyondellBasell

LyondellBasell (NYSE: LYB) is one of the largest plastics, chemicals and refining companies in the world. Driven by its employees around the globe, LyondellBasell produces materials and products that are key to advancing solutions to modern challenges like enhancing food safety through lightweight and flexible packaging, protecting the purity of water supplies through stronger and more versatile pipes, improving the safety, comfort and fuel efficiency of many of the cars and trucks on the road, and ensuring the safe and effective functionality in electronics and appliances. LyondellBasell sells products into more than 100 countries and is the world's largest producer of polypropylene compounds and the largest licensor of polyolefin technologies. In 2021, LyondellBasell was named to Fortune Magazine's list of the "World's Most Admired Companies" for the fourth consecutive year.

This is the role

As a Customer Service Representative you provide excellent, efficient and effective service to all your customers for all commercialized business in the sections operative handling and after-sales-service. You manage the accurate and timely execution of all order types for customers.  You are the main point of contact for all customer related issues. This encompasses order management and coordination of product and transport availability, timely delivery, handling of customer complaints, and up to invoicing. You work proactively with other departments such as Sales, Finance, Master Data and other Supply Chain functions, to ensure timely and accurate execution of these responsible tasks. Responsibilities & accountabilities:

  • Maintain actively and steer all order operations and liaise with adjacent departments to fulfil customer’s expectations of being supplied reliably. This may include the processing of consignment stocks
  • Being the first point of contact for customers for all their enquiries on their orders, their status and stock situation. This includes also services for the need of product forms (like COA, REACH, SDS etc.) or other topics when customers need assistance
  • Act as primary interface with Planning, Sales, Business, Supply Chain, Hauliers and Freight Forwarders in order to serve the assigned customers in the most efficient and effective way
  • Coordinate complaint handling with Sales for price corrections, with Logistics for transport complaints and Quality / Tech. Service for product quality related issues
  • Liaise effectively with all other internal departments e.g. planning, logistics, purchasing to ensure there is effective and efficient sharing of information
  • Actively working on process improvements by sharing best practices with other office
  • Participate in Internal and external audits, Identify gaps and areas for improvements

This is who you are

  • Strong communication skills and a genuine interest in servicing customers
  • Analytical thinking
  • Ability to resolve customer issues to the satisfaction of both parties yet in a cost effective manner
  • Being a great team player

This is what you bring

  • Bachelors degree and/or formal qualifications in Customer Service
  • Excellent understanding of master data concepts and process handling in the process chains L2O and O2C
  • Knowledge of MS Office, Excel and preferably experienced with SAP
  • Proven customer service track record, preferably in  manufacturing multinational organization.
  • Demonstrated experience of +2 years working with ERP system (SAP preferably)
  • Excellent level of English is essential, other languages are a plus
  • You are a EU citizen and live in The Netherlands

This is what we offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home.

Interested?

Please feel free to contact Manoe Koningstein at manoe.koningstein@ lyondellbasell.com for more details. Would you like to apply? Just send us your motivation and resume via the application button. Only applications through this application button will be taken into consideration.

The recruitment process exists of an initial phone screening and two business interviews before proceeding to a possible job offer.

 

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