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Associate Customer Service

Location: 

Rotterdam, NL, 3013 AA

Req ID:  77196
Facility:  Rotterdam-554
Department:  APS Customer Service East
Division:  Global APS and Supply Chain

Do you like to be the first point of contact for customers and do you have a good understanding of Order-to-Cash processes? Are you fluent in English and in Hungarian (written and verbal)? Are you service minded as well as commercial? Do you want an independent role in a collaborative Customer Service team? Welcome to LyondellBasell!

This is LyondellBasell

LyondellBasell (NYSE: LYB) is one of the largest plastics, chemicals and refining companies in the world. Driven by its employees around the globe, LyondellBasell produces materials and products that are key to advancing solutions to modern challenges like enhancing food safety through lightweight and flexible packaging, protecting the purity of water supplies through stronger and more versatile pipes, improving the safety, comfort and fuel efficiency of many of the cars and trucks on the road, and ensuring the safe and effective functionality in electronics and appliances. LyondellBasell sells products into more than 100 countries and is the world's largest producer of polypropylene compounds and the largest licensor of polyolefin technologies. In 2021, LyondellBasell was named to Fortune Magazine's list of the "World's Most Admired Companies" for the fourth consecutive year.

This is the role

As a Customer Service Associate within the PP Compounding team you manage the accurate and timely execution of the order fulfillment process for a dedicated group of customers in Europe.  For this group of customers you are the main point of contact for all order related issues, you deliver high quality service by handling customer requests in a timely and professional manner.  This encompasses order entry, coordination of product and transport availability, timely delivery, handling of customer complaints, up to and including invoicing.  Your customers are European accounts who use our high-performance plastic compounds and resins as raw materials for their products.

You work proactively with other departments such as Asset Planners, Shipping offices, Procurement, Credit, Quality, Sales and Marketing Managers, to ensure the timely and accurate execution of customer orders. 
You monitor the status of your open orders and provide status updates to the customers. 
Lastly, you check the accuracy of Customer Master Data in the SAP system and you liaison with the Master Data team to keep it up to date.
 

This is who you are

Customer service is totally your thing, after all you are a good communicator. You know how to prioritize your work in an efficient way and you have eye for detail. Multitasking is your second nature and you have a pro-active and commercial mindset. You are motivated by providing excellent customer service to satisfy our customer needs and to help achieve our company’s goals. You thrive in a multicultural environment and you have at least one signature dish to bring to our yearly Supply Chain International lunch. 

This is what you bring

  • Minimum bachelor's degree required, preferably in Logistics or Economics.
  • At least one year of experience in Customer Service and/or Customer Service Administration.
  • Basic IT skills (Microsoft Outlook, Office Word/Excel, SAP, SalesForce).
  • You are fluent in both English and Hungarian written and verbal.
  • You reside in The Netherlands and are allowed to work here without needing sponsorship from a company

This is what we offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home.

Interested?

Please feel free to contact Manoe Koningstein at manoe.koningstein@ lyondellbasell.com for more details. Would you like to apply? Just send us your motivation and resume via the application button. Only applications through this application button will be taken into consideration.

The recruitment process exists of an initial phone screening and two business interviews before proceeding to a possible job offer.

 

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