Associate Customer Service

This is LyondellBasell

As a leader in the global chemical industry, LyondellBasell strives every day to be the safest, best operated and most valued company in our industry. The company’s products, materials and technologies are advancing sustainable solutions for food safety, access to clean water, healthcare and fuel efficiency in more than 100 international markets. LyondellBasell places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. The company takes great pride in its world-class technology and customer focus. LyondellBasell has stepped up its circularity and climate ambitions and actions to address the global challenges of plastic waste and decarbonization. For more information, please visit www.lyondellbasell.com or follow @LyondellBasell on LinkedIn.

This is the role

As the Associate Customer Service Representative you will be responsible for providing top tier customer service in assigned customer portfolio, specifically- you will be processing import orders. During a typical day, you receive orders, check product availability, coordinate product transportation and delivery with shipping office, and ensure accurate invoicing.
You will act as Customer Service in order to resolve customer or business related challenges, and operate with diligent degree of knowledge handling customers, products, manufacturing, and transportation procedures.
Your function requests, as well, to be able and willing to back-up all businesses within the group and become a natural go to person in case of operational issues.

RESPONSIBILITIES AND ACCOUNTABILITIES:

• Delivering highest quality service to your customers, handling customer requests in a timely and professional manner, building up long term value for the company while increasing customer satisfaction. 
• Constantly improving the knowledge of the working procedures and instructions, the quality documentation and the quality governance; being able to identify and solve gaps in the knowledge.
• Acting as primary interface with Planning, Sales, Business and Supply Chain in order to serve the customer in the most efficient and effective way  in order to maximize value for LyondellBasell (feedback from business partners, KPIs, complaints) and ensuring effective interfaces with all partner functions.
• Has the ability and willingness to back-up all businesses within the group and strive to become the natural go to person in case of operational issues
• Developing effective relationships with key stakeholders (customers, planners, business, SC, Finance, etc.) and building an effective network so that targets are effectively and efficiently met.
• You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures 
• Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team in order to ensure correct deliveries, invoicing and communication.

This is who you are

To be successful in this role you must recognize yourself in the following profile:

• Collaborate - Makes positive contributions to the group. Solicits and listens to input from others. Acknowledges others’ efforts, advice and contributions. Volunteers to help others when needed.
• Customer Focus – Asks questions to accurately identify customers and their needs. Strives to understand and meet customer requirements. Solicits customer feedback. Is responsive and solution oriented when engaging with customers.
• Cultivate innovation – Shares new ideas. Is open to new ways of looking at things. Dedicates time to learn and apply innovative methods and tools. Welcomes input from others to develop and implement creative ideas.
• Continuous learning – Describes the key standards for the role and how learning supports performance management. Demonstrates the ability to elevate own level of performance. Applies performance measures to everyday work, not just for the annual review. Seeks help to identify suitable mentors and create development plans.
• Communication skills – Communication of messages in a clear and professional way that does not leave room for ambiguous interpretation.
• ‘Order to Cash’ process – Understanding of the OTC process in detail and in particular the differences between the business units from forecast, order entry, planning, allocation, shipping up to billing and credit management. Contributing to build up quality network with all involved stakeholders. Good knowledge of SAP, and gaining experiences in all business processes and Quality complains processes. Striving for excellence.
   

This is what you bring

• College degree preferred or equivalent experience.
• IT capabilities (SAP, MS Office).
• Minimum of 1/2 years in Customer Service and/or Supply Chain.
• Mature personality
• You reside in The Netherlands and are allowed to work here without needing sponsorship from a company.
• Excellent level of English required; any other languages are considered a plus.

This is what we offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to three days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

Interested?

Please feel free to contact Robin van Vliet at robin. vanvliet@lyondellbasell.com for more details. Would you like to apply? Just send us your motivation and resume via the application button. Only applications through this application button will be taken into consideration.

The recruitment process exists of an initial phone screening and two business interviews before proceeding to a possible job offer. A background check will be part of the process.

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