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Associate Customer Service (Polish speaker)

Location: 

Rotterdam, NL, 3013 AA

Req ID:  79558
Facility:  Rotterdam-554
Department:  Customer Service I & D Europe
Division:  Global APS and Supply Chain

Do you have a good understanding of customer fulfilment processes and operations procedures? Are you fluent in English and another language (written and verbal)? Are you service minded as well as commercial? Do you want an independent role in a collaborative Customer Service team? Welcome to LyondellBasell!

This is LyondellBasell

LyondellBasell (NYSE: LYB) is one of the largest plastics, chemicals and refining companies in the world. Driven by its employees around the globe, LyondellBasell produces materials and products that are key to advancing solutions to modern challenges like enhancing food safety through lightweight and flexible packaging, protecting the purity of water supplies through stronger and more versatile pipes, improving the safety, comfort and fuel efficiency of many of the cars and trucks on the road, and ensuring the safe and effective functionality in electronics and appliances. LyondellBasell sells products into more than 100 countries and is the world's largest producer of polypropylene compounds and the largest licensor of polyolefin technologies. In 2022, LyondellBasell was named to Fortune Magazine's list of the "World's Most Admired Companies" for the fifth consecutive year.

This is the role

As the Associate Customer Service Representative you will be responsible for providing top tier customer service working with your customer portfolio and you will be part of our domestic and/or export order fulfillment process. During a typical day, you receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing.
You will act as Customer Service in order to resolve customer or business related challenges, and operate with diligent degree of knowledge handling customers, products, manufacturing, and transportation procedures.
Your function requests, as well, to be able and willing to back-up all businesses within the group and become a natural go to person in case of operational issues.


Responsibilities & Accountabilities: 

  • Delivering highest quality service to your customers, handling customer requests in a timely and professional manner, building up long term value for the company while increasing customer satisfaction. 
  • Constantly improving the knowledge of the working procedures and instructions, the quality documentation and the quality governance; being able to identify and solve gaps in the knowledge.
  • Acting as primary interface with Planning, Sales, Business and Supply Chain in order to serve the customer in the most efficient and effective way  in order to maximize value for LyondellBasell (feedback from business partners, KPIs, complaints) and ensuring effective interfaces with all partner functions.
  • Has the ability and willingness to back-up all businesses within the group and strive to become the natural go to person in case of operational issues.
  • Developing effective relationships with key stakeholders (customers, planners, business, SC, Finance, etc) and building an effective network so that targets are effectively and efficiently met.
  • You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures.
  • Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team in order to ensure correct deliveries, invoicing and communication

This is who you are

Customer service is totally your thing, after all you are a good communicator. You know how to prioritize your work in an efficient way. Multitasking is your second nature and you have a pro-active, assertive and commercial mindset. Delivering a high quality of service is important to you and you provide this service with a precise eye to detail and taking ownership. You thrive in a multicultural environment and you feel comfortable in an international environment.

This is what you bring

  • A Bachelor's degree required or 3 to 5 years of work experience in supply chain or customer service preferably in distribution
  • Order-to-cash experience
  • You are fluent in both Polish and English, other additional languages are a plus
  • Basic IT skills (Microsoft Outlook, Office Word/Excel, SAP and a pricing tool)
  • You are eligible to work in the EU and reside in the Rotterdam area or you're willing relocate

This is what we offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

Interested?

Please feel free to contact Manoe Koningstein at manoe.koningstein@ lyondellbasell.com for more details. Would you like to apply? Just send us your motivation and resume via the application button. Only applications through this application button will be taken into consideration.

The recruitment process exists of an initial phone screening and two business interviews before proceeding to a possible job offer a background check will be part of the process.

 

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