Account Specialist II

A Day in the Life

As the Account Specialist II, you will be responsible for providing top-tier customer service working with your customer portfolio and you will be part of our domestic and/or export order fulfilment process. During a typical day, you receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing.

You will act as Subject Matter Expert (SME) and first-line support for Level I and Level II Account Specialist to resolve customer or business-related challenges, and operate with high degree of knowledge handling customers, products, manufacturing, and transportation procedures.

You will participate in supply chain / interdepartmental projects, building knowledge to become a a Subject Matter Expert and sharing your knowledge. You will become one of the trainers for the new Account Specialist staff. Function requests to be able and willing to back-up all businesses within the group and be a natural go to person in case of operational issues.

Responsibilities & Accountabilities:

• Delivering highest quality service to your customers, handling customer requests in a timely and professional manner, building up long term value for the company while increasing customer satisfaction.
• Acting as primary interface with Planning, Sales, Business and Supply Chain to serve the customer in the most efficient and effective way to maximize value for LyondellBasell (feedback from business partners, KPIs (Key performance Indicators), complaints) and ensuring effective interfaces with all partner functions.
• Has the ability and willingness to back-up all businesses within the group and is seen as the natural go to person in case of operational issues.Participates in Supply Chain and interdepartmental projects.
• As Specialist, you bring in ideas to implementing / improve processes within Customer Service. You are supporting a team and addressing issues properly.
• Developing strong relationships with key stakeholders (customers, planners, business, SC, Finance, etc.) and building an effective network so that targets are effectively and efficiently are met.
• You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures.
• Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team to ensure correct deliveries, invoicing and communication.

You Bring This Value

• College (BSc. or MS.) degree preferred or equivalent experience
• IT capabilities (SAP, MS Office)
• Minimum of 4 years in Customer Service and/or Supply Chain
• Fluent in written and verbal English and preferred one other European language

Competencies

To be successful in this role you must recognize yourself in the following profile: 

You have strong communication skills and a genuine interest in servicing customers. You’re able to think analytical and the ability to resolve customer issues to the satisfaction of both parties yet in a cost effective manner. Furthermore you thrive best working in a team.

Candidates will be assessed on the following LYB competencies:

• Build Partnerships
• Deliver Results
• Drive Innovation
• Grow Capabilities
• Promote Inclusion

What We Offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

Interested?

Please feel free to contact Manoe Koningstein (Talent Acquisition Consultant) at manoe.koningstein @lyondellbasell.com for more details. Would you like to apply? Just send us your motivation and resume via the application button. Only applications through this application button will be taken into consideration.

The recruitment process consists of an initial phone screening and two business interviews before proceeding to a possible job offer. A background check will be part of the process as well.

LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers. #LI-MK1 #LI-HYBRID