Account Specialist Customer Service

This is LyondellBasell

As a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to unlock value for our customers, investors and society. As one of the world’s largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. For more information, please visit www.lyondellbasell.com or follow @LyondellBasell on LinkedIn.

This is the role

As a Account Specialist Customer Service you will be responsible for providing top tier customer service working with your customer portfolio and you will be part of our domestic and/or export order fulfillment process. During a typical day, you receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing. You will act as Subject Matter Expert (SME) and first-line support for Level I and Level II Customer Service in order to resolve customer or business related challenges, and operate with high degree of knowledge handling customers, products, manufacturing, and transportation procedures. You will participate on supply chain / interdepartmental projects, building knowledge to become a Super User and sharing your knowledge as Subject Matter Expert. You will become one of trainers of the new Customer Service staff. Function requests to be able and willing to back-up all businesses within the group and be a natural go to person in case of operational issues.

Responsibilities:

• Delivering highest quality service to your customers, handling customer requests in a timely and professional manner, building up long term value for the company while increasing customer satisfaction. 
• Acting as primary interface with Planning, Sales, Business and Supply Chain in order to serve the customer in the most efficient and effective way  in order to maximize value for LyondellBasell (feedback from business partners, KPIs, complaints) and ensuring effective interfaces with all partner functions
• Has the ability and willingness to back-up all businesses within the group and is seen as the natural go to person in case of operational issues
• Participating in Supply Chain and interdepartmental projects
• As Specialist, you bring in ideas to implementing / improve processes within Customer Service. You are supporting team and addressing properly issues.
• Developing strong relationships with key stakeholders (customers, planners, business, SC, Finance, etc) and building an effective network so that targets are effectively and efficiently are met.
• You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures 
• Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team in order to ensure correct deliveries, invoicing and communication

This is who you are

To be successful in this role you must recognize yourself in the following profile:

You are a strong and clear communicator with a customer service heart. You have a curious approach to you work and you’ll ask questions to identify customers and their needs. Responsive and solution oriented are words to describe you. Helping your colleagues when needed. You’re open to new ways of looking at things and you like to keep learning and applying innovative methods and tools. Input from others is always welcome and you’re there for your colleagues if needed. 

This is what you bring

• College degree preferred or equivalent experience
• Minimum of 3/4 years in Customer Service including Super User responsibilities and/or Supply Chain
• Experience with SAP and MS Office
• Speaking and writing French and English at a professional level is a must

This is what we offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to three days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

Interested

Please feel free to contact Leonie Mulder at leonie.mulder @ lyondellbasell.com for more details. Would you like to apply? Just send us your motivation and resume via the application button. Only applications through this application button will be taken into consideration.

The recruitment process consists of an initial phone screening and business interviews before proceeding to a possible job offer. A background check will be part of the process.

LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.

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