Account Specialist

BASIC FUNCTION:

As Account specialist I, you will be responsible for providing top-tier customer service working with your customer portfolio and you will be part of our domestic and/or export order fulfillment process. During a typical day, you receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing.You will act as Customer Service to resolve customer or business-related challenges and operate with a diligent degree of knowledge handling customers, products, manufacturing, and transportation procedures.Your function requests, as well, to be able and willing to back-up all businesses within the group and become a natural go-to person in case of operational issues.

RESPONSIBILITIES AND ACCOUNTABILITIES:

• Delivering the highest quality service to your customers, handling customer requests in a timely and professional manner, building up long-term value for the company while increasing customer satisfaction.
• Constantly improving the knowledge of the working procedures and instructions, the quality documentation, and the quality governance; being able to identify and solve gaps in the knowledge.
• Acting as primary interface with Planning, Sales, Business and Supply Chain to serve the customer in the most efficient and effective way to maximize value for LyondellBasell (feedback from business partners, KPIs (Key performance Indicators), complaints) and ensuring effective interfaces with all partner functions.
• Has the ability and willingness to back-up all businesses within the group and strive to become the natural go to person in case of operational issues
• Developing effective relationships with key stakeholders (customers, planners, business, SC, Finance, etc.) and building an effective network so that targets are effectively and efficiently met.
• You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures
• Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team to ensure correct deliveries, invoicing, and communication

PERSON SPECIFICATION:

Education:

1. College degree preferred or equivalent experience
2. IT (Information Technology) capabilities (SAP, MS Office)

Work Experience:

1. Minimum of 1/2 years in Customer Service and/or Supply Chain

Languages:

1. Must be fluent in written and verbal English and preferred one other language of the main country under the responsibility.

Critical Competencies/Behaviors:

1. Collaborate - Makes positive contributions to the group. Solicits and listens to input from others.
   Acknowledges others’ efforts, advice, and contributions. Volunteers to help others when needed.
2. Customer Focus – Asks questions to accurately identify customers and their needs. Strives to understand and meet customer requirements. Solicits customer feedback. Is responsive and solution oriented when engaging with customers.
3. Cultivate innovation – Shares innovative ideas. Is open to new ways of looking at things. Dedicates time to learning and applying innovative methods and tools. Welcome input from others to develop and implement creative ideas.
4. Continuous learning – Describes the key standards for the role and how learning supports performance management. Demonstrates the ability to elevate your own level of performance. Applies performance measures to everyday work, not just for the annual review. Seeks help to identify suitable mentors and create development plans.
5. Communication skills – Communication of messages in a clear and professional way that does not leave room for ambiguous interpretation.
6. ‘Order to Cash 'process – Understanding of the OTC (order to cash) process in detail and in particular the differences between the business units from forecast, order entry, planning, allocation, shipping up to billing and credit management. Contributing to build up quality network with all involved stakeholders. Good knowledge of SAP and gaining experience in all business processes and Quality complains processes. Striving for excellence.

JOB LOCATION:

Vikhroli (Mumbai) India

Competencies