Regional Account Manager F/H

Responsabilities (1)

• Drives for results and achieves sales and pricing objectives in terms of contribution margin, volume, customer share, cost management and working capital
• Engages in customer visits to identify and analyze customer needs and develops commercial solutions
• Develops and nurtures relationships with key stakeholders, externally with customers and OEM’s and internally with sales, marketing, Tech. Service, Customer Service and credit and establishes solid relationships with them
• Coordinating and aligning objectives and initiatives within the account team
• Respects all policies and procedures and proactively “lives” them
• Monitors frequently DSO and ensures timely closing of customer claims
• Increases sales by promoting targeted products/applications and innovation, identifies and captures cross-selling opportunities, identifies and develops new customers

Responsibilities (2)

• Provides regular up-dates on market intelligence and competitive movements to the business in the respective area
• Ensures a consistent and effective execution of the business strategy at the customer and makes recommendations on potential improvements
• Ensures Value propositions of the represented Market Segments land at the customer
• Drives operational excellence in S&OP (forecasting) and Pricing Management
• Effectively troubleshoots customer issues and queries
• Frequently reports on main KPI’s in the region
• Ensures CRM (SalesForce) is kept up to date with latest info on Accounts, Decision Making Units, Account Plans, Financial data, etc

Experience and Qualifications

Education:

• University or college degree in Business Administration minimum bachelor degree in sciences or engineering; master’s degree preferred

Work Experience:

• Minimum 5 years of experience in Polymers, Sales, ADTS, Customer Service or Business Data Analyst

Licenses & Certifications:

• Basic IT skills (Microsoft Outlook, Office Word/Excel, SAP R/3, SalesForce)

Skills and Languages

Skills:

1. Negotiating – Can negotiate skillfully in tough situations with both internal and external groups. Can settle differences with minimum “noise”. Can win concessions without damaging relationships. Can be direct and forceful as well as diplomatic. Gains trust quickly of other parties to the negotiations. Has a good sense of timing.
2. Presentation and Communication Skills – Presents information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clear. Simplifies complex issues where possible and share information freely
3. Product and Technical Knowledge – Looks for opportunities to continuously learn about LYB products and services to be able to clearly articulate these in a strong value proposition for the partner entity.

Languages:

1. English in combination with at least one local language in the applicable region

Competencies (1)

1. Business Acumen – Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
2. Decision Quality – Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
3. Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
4. Priority Setting – Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Competencies (2)

1. Customer Focus – Anticipates and acts with the customer in mind; is dedicated to meeting and/or exceeding the expectations and requirements of the customer to deliver exceptional value; establishes and maintains effective relationships with customers and continually seeks feedback and information to improve products and services.
2. Drive for Results – Steadfastly pushes self and others for results; works with passion and a sense of urgency; seeks opportunities to improve results and processes in a proactive manner; contributes to the goals and profitability of the company.
3. Motivating Each Other - Creates a climate in which people want to do their best. Empowers others. Invites input from each person and shares ownership and visibility. Makes each individual feel his/her work is important. Is someone people like working for and with.
4. Interpersonal Capability – Builds appropriate rapport with others; is comfortable receiving coaching and feedback from others; builds constructive and effective relationships; uses diplomacy and tact; diffuses even high-tension situations comfortably; encourages cooperation and collaboration; is candid with others; solves problems with others with a minimum of noise.