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Account Manager

Location: 

Pudong New District, SH, CN, 200120

Req ID:  85076
Facility:  Shanghai-484
Department:  Customer Mngmnt East China
Division:  Olefins and Polyolefins, Refining and Su

Account Manager

Basic Function

This role is to provide LBPS those services which helps enhance its total value creation in the defined territories. The service scopes are defined under the guidelines given by Lyondellbasell Polyolefins Shanghai Co. Ltd..

The incumbent should meet local and corporate policies, compliance requirements and goal zero target. 

Roles & Responsibilities

Meeting LBPS service requirements based on the instruction given by LBPS’s Marketing Managers, Planning, AD/TS and Customer Management team or by relevant Regional Manager

Provide up-to-date market information to LBPS through timely customer visit reports, quality market consultation, regular volume forecast for LBPS’s marketing plan formulation, product mixes strategy development, and volume allocation for the region concerned. 

Execute LBPS’s promotion activities, relay customer claims, provide customer service (e.g. give information about the use of product content approved by LBPS) for LBPS to manage the markets and customers, and enhance its customer satisfactions achieve price premium 

Act as a liaison person to expedite price communication between LBPS and its customers,  update customer credit information, facilitate LBPS’s commercial and contractual negotiation, relay LBPS’s standard conditions of sales to its customers, help customer to enter order through CX system or direct customer orders to LBPS so that LBPS can conclude, execute or complete order timely by taking the cultural and language advantages 

Improve operation efficiency, participate in local events for global safety and global care days, meet corporate, local policies and compliance requirements, achieve goal zero targets. 

Support imported business from BAP if needed, targeting to the same customers of both USD and RMB business. Develop USD customers under certain application or territory assigned by company.

Min. Qualifications

Education: 
University or college degree in the field related to Business, Engineering and Science. MBA or master degree in sciences or engineering preferred.

 

Work Experience: 
Minimum 3 years in Polymers, Sales, Marketing or Business Management.
Experiences in China trade, finance, credit and trade-finance are certainly an advantage.

 

Functional Competencies:

Account Management - Develops strategic plan for the customer to outline the cross functional interaction at the account to drive value in line with the business strategy

Product and Technical Knowledge - Looks for opportunities to continuously learn about LYB products and services to be able to clearly articulate these in a strong value proposition for the customer. 

Presentation and Communication Skills - Presents information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clear. Simplifies complex issues where possible and share information freely


Languages:
Chinese with fluency in Mandarin is a must, good English language skills preferable.

Competencies

Builds effective teams
Collaborates
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity

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