Account Manager, Packaging

Position Summary:

The role is to develop APS MBS business in assigned region, especially for flexible packaging customers in East China Region. It will be an individual contributor to represent the company and business strategies, develop the sales growth at the customers, increase total value creation to give consultancy and solution on material selection and technical issues, manage the order-to-cash process and improve customer satisfaction with LyondellBasell’s Masterbatch Solutions at customers in line with the defined business strategy.

Responsibilities & Accountabilities :

1. Develops and nurtures relationships with customers, identifying new trend-setters and establishing solid relationships with them;
2. First information point for the provision of know-how and data relating to the products and the market including but not limited for those products coming from the strategic/high potential marketing segment of the organization; 
3. Identifies and develops new customers especially top customers of target market; 
4. Collecting and providing all pricing related information to assist BU implementing a price policy in the relevant market and devises pricing tactics within specified guidelines
5. Cooperate with BU’s drive for results and achievement of sales and pricing objectives based on the price policy and specified guidelines at the customer in terms of contribution margin, volume, customer share, growth funnel, bad debt;
6. Coordinates an follows-up all activities with the customer as to new opportunities, product information, offers, orders, contracts negotiation and formulation, deliveries, invoice, credit terms, after sales service, claims, in close cooperation with internal cross-function teams;
7. Efficiently customer management plan and reports to extract more value for LyondellBasell. Involves the CSR as a primary source of information to build a market intelligence report. Analyses and reports changes and new developments in the market concerning competition, customers, new products and services, sales methods and promotions;
8. Develops strong relationships with key stakeholders and builds an effective network. Key stakeholders include: customers and internal interfaces such as business management, plant, quality, product application development, technical service, supply chain, customer service;
9. Respects all policies and procedures and proactively “lives” them;
10. To follow all company policy about product risk management. Work in collaboration with TS, Supply Chain in order to understand and avoid product risk. Follow directives and procedures from Lyondellbasell Product Stewardship Manager APAC & AFMEI. Follow up of claims in guidance with the policy for product risk management.

Education & Work Experience

Education & Work Experience
University bachelor degree, Polymer/Chemical Engineering/Plastics Related preferred

Work Experience 
Minimum 3-year experience in Sales, Marketing or Business Management
Experience in Flexible Packaging/Masterbatch/Polymer/Plastics preferred

Languages
Fluent in Mandarin (Chinese) & English for both speaking and writing 

Other Skills

Basic commercial sense for working in multi-national company
Core Competencies/Behaviors:

• Instills Trust and Exemplifies Integrity - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Drive Results - Consistently achieving results, even under tough circumstances
• Demonstrates Courage - Stepping up to address difficult issues, saying what needs to be said, acting with integrity, doing what is right.
• Collaborate - Building partnerships and working collaboratively with others to meet shared objectives, within and across functions.
• Build Effective Teams - Building strong-identify teams that apply their diverse skills and perspectives to achieve common goals.
• Cultivate Innovation - Creating new and better ways for the organization to be successful. Uses lateral thinking. Questions the status quo.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions. Focuses on internal and external customers.

Functional Competencies/Behaviors:

• Account Management – develops strategic plan for the customer to outline the cross functional interaction at the account to drive value in line with the business strategy
• Negotiating – can negotiate skillfully in tough situations with both internal and external groups. Can settle differences with minimum “noise”. Can win concessions without damaging relationships. Can be direct and forceful as well as diplomatic. Gains trust quickly of other parties to the negotiations. Has good sense of timing.
• Presentation and Communication Skills – presents information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clearly. Simplifies complex issues where possible and share information freely
• Product and Technical Knowledge – looks for opportunities to continuously learn about LYB products and services to be able to clearly articulate these in a strong value proposition for the customer.

Competencies