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Senior ServiceNow CSDM/CMDB Specialist


Poznań, PL, 61-569

Req ID:  84043
Facility:  POZNAN-6731
Department:  IT Operations Management
Division:  Innovation

LyondellBasell (NYSE: LYB): As a leader in the global chemical industry, LyondellBasell strives every day to be the safest, best operated and most valued company in our industry. The company’s products, materials and technologies are advancing sustainable solutions for food safety, access to clean water, healthcare and fuel efficiency in more than 100 international markets. LyondellBasell places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce.  The company takes great pride in its world-class technology and customer focus. LyondellBasell has stepped up its circularity and climate ambitions and actions to address the global challenges of plastic waste and decarbonization. For more information, please visit or follow @LyondellBasell on LinkedIn.ell

Basic Function

The Senior ServiceNow CSDM/CMDB Specialist defines the architecture and implements ServiceNow's CSDM/CMDB best practices to increase operations and business outcomes across the enterprise, allowing for greater visibility of the customer service impact with a better holistic view of the service operations.

Roles & Responsibilities

Maintain, configure, operate, implement, and extend our ServiceNow service management systems in an Agile environment.
Acts as focal point for CSDM and CMDB processes and workflows to internal and external stakeholders.
Responsible for promoting the ServiceNow CSDM and CMDB processes across the IT infrastructure
Ensure the ServiceNow Configuration Management Database (CMDB) is optimized and up-to-date to allow for automations and workflows
Define technical and procedural requirements in collaboration with various stakeholders. Design, test, and implement solutions that fit the needs of the stakeholders.
Implement and manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework.
Work with product and infrastructure teams globally to ensure their data is accurate and is continuously being updated and/or maintained.
Lead workshops focused on ServiceNow CSDM/CMDB functionality and design.
Continually research new CSDM/CMDB capabilities afforded by upcoming ServiceNow releases and make recommendations to implement them.
Perform any additional duties as required.

Min. Qualifications

  • Bachelor’s degree (or higher) required, preferably in Computer Science or MIS
  • Strong ServiceNow knowledge and at least 6 years of experience in implementing ServiceNow solutions for CMDB, CSDM, Discovery, ITSM, ITOM, Integration Hub, portals & workflows.
  • Strong knowledge of ServiceNow CMDB and table structure of the ServiceNow Platform
  • 6 years of experience in IT service management 
  • Broad knowledge of IT infrastructure components
  • Ability to adapt to a rapidly changing environment while maintaining work focus despite challenges or setbacks
  • Ability to function autonomously while checking in with management regarding agreed upon strategic direction and work progress.
  • Proven self-starter
  • Systemic thinking
  • Strong written and oral communication
  • Able to set and committed to follow standards
  • Team leadership with ability to motivate others

Preferred Qualifications

  • ITIL V4 certification
  • Certified ServiceNow Administrator
  • Basic understanding of TOGAF


Builds effective teams
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity

We Offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary and benefits package.

The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home.

LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

Application & Contact

Please send us your resume via the application button

If you would like to learn more, please feel free to contact Martyna Piechowiak, Talent Acquisition Specialist at 

#LI-MP1  #LI-Hybrid

We are LyondellBasell – a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to champion our employees, and unlock value for customers, investors and society. LyondellBasell places high priority on diversity, equity and inclusion and is strongly committed to our planet, the communities where we operate and our future workforce.  As one of the world’s largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. For more information, please visit or follow @LyondellBasell on LinkedIn.

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