Senior ServiceNow CSDM/CMDB Specialist

Basic Function

The Senior ServiceNow CSDM/CMDB Specialist defines the architecture and implements ServiceNow's CSDM/CMDB best practices to increase operations and business outcomes across the enterprise, allowing for greater visibility of the customer service impact with a better holistic view of the service operations.

Roles & Responsibilities

Maintain, configure, operate, implement, and extend our ServiceNow service management systems in an Agile environment.
Acts as focal point for CSDM and CMDB processes and workflows to internal and external stakeholders.
Responsible for promoting the ServiceNow CSDM and CMDB processes across the IT infrastructure
Ensure the ServiceNow Configuration Management Database (CMDB) is optimized and up-to-date to allow for automations and workflows
Define technical and procedural requirements in collaboration with various stakeholders. Design, test, and implement solutions that fit the needs of the stakeholders.
Implement and manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework.
Work with product and infrastructure teams globally to ensure their data is accurate and is continuously being updated and/or maintained.
Lead workshops focused on ServiceNow CSDM/CMDB functionality and design.
Continually research new CSDM/CMDB capabilities afforded by upcoming ServiceNow releases and make recommendations to implement them.
Perform any additional duties as required.

Min. Qualifications

• Bachelor’s degree (or higher) required, preferably in Computer Science or MIS
• Strong ServiceNow knowledge and at least 6 years of experience in implementing ServiceNow solutions for CMDB, CSDM, Discovery, ITSM, ITOM, Integration Hub, portals & workflows.
• Strong knowledge of ServiceNow CMDB and table structure of the ServiceNow Platform
• 6 years of experience in IT service management 
• Broad knowledge of IT infrastructure components
• Ability to adapt to a rapidly changing environment while maintaining work focus despite challenges or setbacks
• Ability to function autonomously while checking in with management regarding agreed upon strategic direction and work progress.
• Proven self-starter
• Systemic thinking
• Strong written and oral communication
• Able to set and committed to follow standards
• Team leadership with ability to motivate others

Preferred Qualifications

• ITIL V4 certification
• Certified ServiceNow Administrator
• Basic understanding of TOGAF

Competencies

We Offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary and benefits package.

The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home.

LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.
 

Application & Contact

Please send us your resume via the application button

If you would like to learn more, please feel free to contact Martyna Piechowiak, Talent Acquisition Specialist at martyna.piechowiak@lyondellbasell.com 

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