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Credit Collections Specialist with Spanish


Poznań, PL

Req ID:  80607
Facility:  POZNAN-6731
Department:  Credit, Polyolefins & International Amer
Division:  Finance

LyondellBasell (NYSE: LYB) is one of the largest plastics, chemicals and refining companies in the world. Driven by its employees around the globe, LyondellBasell produces materials and products that are key to advancing solutions to modern challenges like enhancing food safety through lightweight and flexible packaging, protecting the purity of water supplies through stronger and more versatile pipes, improving the safety, comfort and fuel efficiency of many of the cars and trucks on the road, and ensuring the safe and effective functionality in electronics and appliances. LyondellBasell sells products into more than 100 countries and is the world's largest producer of polypropylene compounds and the largest licensor of polyolefin technologies. In 2022, LyondellBasell was named to Fortune Magazine's list of the "World's Most Admired Companies" for the fifth consecutive year.

Basic Function

The Credit Collection Specialist acts as a local bridge between the Credit Collections team, the Commercial and the Supply Chain organizations. The key activity is to act as a focal point for both the Credit team and the local Commercial staff in all Credit overdue and receivable related activities. Additionally, the Credit Collection Specialist is responsible for all payment related issues for all customers under his/her responsibility.

Roles & Responsibilities

  • Responsible for collections and issues resolution on his/her accounts receivable portfolio.
  • Will monitor the collection issues due to incorrect invoices. This includes all types of errors possible: address- payment terms-name-VAT-price-quantity-quality and late payments related to cash flow issues.
  • Responsible for following the escalation process in place to ensure prompt issue resolution for his/her assigned portfolio.
  • Responsible for providing and reviewing a root cause analysis report related to payment issues.
  • Responsible for accounts clean up on balances, refunds, reconciliation of accounts, sending out account statements to customers.
  • Responsible for providing a quarterly 60 days overdue dispute management overview.
  • Will monitor the payment performance of the customers in the assigned portfolio and will present to sales payment delay issues.
  • Will act as internal focal point for all cash application matters and will liaise/ support the AR team.
  • Will be the prime contact with Sales, Pricing, Order Fulfillment and the Customers for all overdue and payment issue.
  • Correct and timely follow up of the Chargebacks.

Min. Qualifications

  • High School Diploma or equivalent.
  • 2+ years of relevant finance / accounting experience.
  • Strong written and verbal communication skills required to interact with internal and external customers.
  • Requires a degree of independence in completing job responsibilities prior to issue escalation.
  • Must be able to maintain professional relationships with Business, Pricing, and Sales groups.
  • Languages: Fluent in English & Spanish.
  • IT literate: Solid grasp of Microsoft Office applications and knowledge of SAP is preferred.


  • Builds effective teams;
  • Collaborates;
  • Cultivates innovation;
  • Customer focus;
  • Demonstrates courage;
  • Drives results;
  • Ensures accountability;
  • Instills trust and exemplifies integrity.

We Offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary and benefits package.

The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home.

LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

Application & Contact

Please send us your resume via the application button.

If you would like to learn more, please feel free to contact Anna Cichocka, HR Advisor at 



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