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Credit Collections Specialist with Italian

Location: 

Poznań, PL, 60-829

Req ID:  75658
Facility:  POZNAN-6731
Department:  Credit Poland
Division:  Finance

LyondellBasell (NYSE: LYB) is one of the largest plastics, chemicals and refining companies in the world. Driven by its employees around the globe, LyondellBasell produces materials and products that are key to advancing solutions to modern challenges like enhancing food safety through lightweight and flexible packaging, protecting the purity of water supplies through stronger and more versatile pipes, improving the safety, comfort and fuel efficiency of many of the cars and trucks on the road, and ensuring the safe and effective functionality in electronics and appliances. LyondellBasell sells products into more than 100 countries and is the world's largest producer of polypropylene compounds and the largest licensor of polyolefin technologies. In 2021, LyondellBasell was named to Fortune magazine’s list of the “World’s Most Admired Companies” for the fourth time in a row. More information about LyondellBasell can be found at www.LyondellBasell.com.

Basic Function

The Credit Collections Specialist acts as a local bridge between the Credit Analyst team, the Commercial and the Supply chain organizations. The key activity is to act as a focal point for both the Credit team and the local
commercial staff in all credit overdue and receivable related activities. Additionally, the Credit Collections Specialist is responsible for all payment related issues for all customers under his/her responsibility.

Roles & Responsibilities

• Responsibility for collections and issues resolution on his/her accounts receivable portfolio.
• Monitoring the collection issues due to incorrect invoices.
• Following the escalation process in place to ensure prompt issue resolution for his/her assigned portfolio.
• Providing and reviewing a root cause analysis report related to payment issues
• Responsibility for accounts clean up on balances, refunds, reconciliation of accounts, sending out account statements to customers.
• Providing a quarterly 60 days overdue dispute management overview.
• Monitoring the payment performance of the customers in the assigned portfolio and will present to sales payment delay issues.
• Acting as internal focal point for all cash application matters and will liaise/ support the AR team.
• Managing blocked order release related to overdue items as well as oldest open items and checks failed.
• Will be the prime contact with Sales, Pricing, Order Fulfillment and the Customers for all overdue and payment issue.

Min. Qualifications

• Relevant collections qualifications with at least 2 years’ experience,
• Fluent Italian and English skills,
• Strong written and verbal communication skills required to interact with internal and external customers,
• Requires a degree of independence in completing job responsibilities prior to issue escalation,
• Must be able to maintain professional relationships with Business, Pricing, and Sales groups,
• Solid grasp of Microsoft Office applications,
• Knowledge of SAP is a preferred.

Competencies

Builds effective teams
Collaborates
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity

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