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Credit Collection Representative


Poznań, PL, 61-569

Req ID:  85297
Facility:  POZNAN-6731
Department:  Polymers & APS Credit_POZ
Division:  Finance

LyondellBasell (NYSE: LYB): As a leader in the global chemical industry, LyondellBasell strives every day to be the safest, best operated and most valued company in our industry. The company’s products, materials and technologies are advancing sustainable solutions for food safety, access to clean water, healthcare and fuel efficiency in more than 100 international markets. LyondellBasell places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce.  The company takes great pride in its world-class technology and customer focus. LyondellBasell has stepped up its circularity and climate ambitions and actions to address the global challenges of plastic waste and decarbonization. For more information, please visit or follow @LyondellBasell on LinkedIn.

Basic Function

The Credit Collection Representative focus on collection on a less complex customer portfolio, in collaboration with  the Credit team, the Commercial and the Supply chain organizations. The key activity is to support both the Credit team and the local commercial staff in all credit overdue and receivable related activities. Additionally, the Credit Collection Representative is responsible for all payment related issues for all customers under their responsibility, in collaboration with the Credit Analyst.

Roles & Responsibilities

  • Responsible for collections and issues resolution on their accounts receivable portfolio. 
  • Will monitor the collection issues due to incorrect invoices. This includes all types of errors possible: address- payment terms-name-VAT-price-quantity-quality, and late payments related to cash flow issues.
  • Responsible for following the escalation process in place to ensure prompt issue resolution for their assigned portfolio.
  • Responsible for providing and reviewing a root cause analysis report related to payment issues.
  • Responsible for accounts clean up on balances, refunds, reconciliation of accounts, sending out account statements to customers.
  • Will act as internal focal point for all cash application matters and will liaise/ support the AR team.
  • Will manage blocked order release related to overdue items as well as oldest open items and checks failed.
  • Will be the prime contact with Sales, Pricing, Order Fulfillment and the Customers for all overdue and payment issue.

Min. Qualifications

  • Bachelor and max 1 year of experience in a complex organization.
  • Strong written and verbal communication skills required to interact with internal and external customers.
  • Requires a degree of independence in completing job responsibilities prior to issue escalation.
  • Must be able to maintain professional relationships with Business, Pricing, and Sales groups.
  • Languages: Fluent in English.
  • IT literate: Solid grasp of Microsoft Office applications and knowledge of SAP is a plus.
  • Ability to work full-time in the US hours (2PM – 10PM).


Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity

We Offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary including a compensation for working in US hours and benefits package.

The Company's Global Remote Work Policy allows eligible employees the option to work up to four days a week from home.

LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

Application & Contact

Please send us your resume via the application button.

If you would like to learn more, please feel free to contact Anna Cichocka, HR Advisor at 



We are LyondellBasell – a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to champion our employees, and unlock value for customers, investors and society. LyondellBasell places high priority on diversity, equity and inclusion and is strongly committed to our planet, the communities where we operate and our future workforce.  As one of the world’s largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. For more information, please visit or follow @LyondellBasell on LinkedIn.

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