Collection Team Leader

Come Join an Inclusive Team

The Collection Team Leader (North America team) acts as a local bridge between the Collection Specialist team, the Commercial and the Supply chain organisations.  The key activity is to act as a focal point for both the Credit team and the local commercial staff in all credit overdue and receivable related activities. Additionally, the Collection Team Leader is responsible for all payment related issues for all customers under his/her responsibility. 

A Day in the Life

• Relevant finance/accounting qualification with 5 years’ experience.
• Strong written and verbal communication skills required to interact with internal and external customers.
• Good understanding of computer systems and software (particularly SAP).
• Strong work ethic and ability to work in a fast-paced environment.
• Leadership and ability to develop others: coaching and mentoring skills.
• Requires a degree of independence in completing job responsibilities prior to issue escalation.
• Must be able to maintain professional relationships with Business, Pricing, and Sales groups.
• Languages: English (and Spanish is a plus)
• IT literate: Solid grasp of Microsoft Office applications and knowledge of SAP
• Ability to work in US working hours

You Bring This Value

•    Responsible for collections and issues resolution on his/her accounts receivable portfolio. 
•    Will monitor the collection issues due to incorrect invoices. This include all types of errors possible: address- payment terms-name-VAT-price-quantity-quality and late payments related to cash flow issues.
•    Responsible for following the escalation process in place to ensure prompt issue resolution for his/her assigned portfolio.
•    Responsible for providing and reviewing a root cause analysis report related to payment issues
•    Responsible for accounts clean up on balances, refunds, reconciliation of accounts, sending out account statements to customers.
•    Responsible for providing a quarterly 60 days overdue dispute management overview.
•    Will monitor the payment performance of the customers in the assigned portfolio and will present to sales payment delay issues.
•    Will act as internal focal point for all cash application matters and will liaise/ support the AR team.
•    Will manage blocked order release related to overdue items as well as oldest open items and checks failed.
•    Will be the prime contact with Sales, Pricing, Order Fulfillment and the Customers for all overdue and payment issue.
•    Consult / support the credit manager on improvements regarding collection processes and procedures
•    Responsible for management and development of Direct Reports, consisting of local Collection Representatives and Collection Specialist

Competencies

We Offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialists on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary and benefits package.
The Company's Global Remote Work Policy allows eligible employees the option to work up to three days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

Application & Contact
Please send us your resume via the application button.
If you would like to learn more, please feel free to contact Martyna Piechowiak, Talent Acquisition Specialist at martyna.piechowiak@lyondellbasell.com 

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