Quality Assurance Manager

Basic Function

The Quality Leader will champion, support, and lead quality improvement initiatives that are data-driven, technical, and preventive in nature. This role plays a key part in monitoring the performance of quality systems and driving continual improvement in line with strategic quality goals. The Quality Leader works cross-functionally to ensure customer requirements are fully understood, met, and exceeded, while proactively identifying how these expectations evolve over time. A strong focus will be placed on statistical analysis, root cause investigation, and implementation of preventive solutions. This role contributes directly to developing and reinforcing a customer-focused and quality-driven culture.  #LI-LL2

Roles & Responsibilities

•    Ensure that the components of the Quality System are in place, maintained, and effective.
•    Lead the application of quality tools, statistical methods, and process controls to reduce variation and improve product and process performance.
•    Act as a customer advocate, ensuring voice-of-customer feedback is translated into actionable improvements.
•    Drive and lead nonconformance and root cause investigations using structured methodologies.
•    Own the disposition process for nonconforming materials and associated decision-making.
•    Authorize credits for non-conforming products at customer locations (small to moderate financial impact).
•    Identify improvement opportunities through data analysis and partner with site teams to implement technical solutions.
•    Coordinate and manage customer visits, audits, and quality-related communications.
•    Respond to customer surveys, complaints, and inquiries with professionalism and urgency.
•    Collaborate with corporate quality and other site quality professionals to implement site-level quality initiatives aligned with broader corporate goals.
•    Provide leadership and technical guidance to site quality teams and lab technicians.
•    Work with front-line supervisors to enhance quality ownership and improve team engagement.
•    Contribute to the strategic development and deployment of quality goals and KPIs.

Min. Qualifications

•    High School Diploma or GED required; Bachelor’s degree preferred
•    5+ years of quality experience 
•    Technical leadership and supervisory responsibilities
•    Strong foundation in quality methodologies, statistical techniques, and problem-solving tools (8D, FMEA, Fishbone, 5 Whys)
•    Certified Quality Engineer (CQE) or Six Sigma Green Belt preferred
•    Excellent Computer Skills (Excel, Word, Statistical), and data analysis tools
•    Demonstrated ability to influence cross-functional teams and interface effectively with all levels of the organization
•    Excellent interpersonal, communication, and leadership skills

Preferred Qualifications

•    Experience with ISO and or IATF

Competencies