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Customer Service Specialist


Pandamaran Port Klang, 10, MY, 42000

Req ID:  79200
Facility:  PORT KLANG-7217
Department:  Global Supply Chain
Division:  Global APS and Supply Chain

Customer Service Specialist

Basic Function

The purpose of the job is to provide professional, efficient and timely customer service to customers, customer management team, suppliers and other stakeholders for the complete order-to-cash process.
Responsible to execute of Sales activities and contribute towards achieving organization goal. The role is also expecting to support Sales Team and shall be responsible to meet compliance level in activities assigned and meet customer satisfaction.

Roles & Responsibilities

  • Responsible and accountable for the resolution of order-to-cash process problems and effective communication to all involved parties 
  • Deliver highest quality service to customers in Asia by handling customer requests in a timely and professional manner
  • Invoice validation with customer, monitors payments. 
  • Issue credit and debit notes for price correction. 
  • Inform Delegated buyer to issue PO to intercompany. Monitor import shipment.
  • Handles and resolves customer complaints in a tactful and professional manner to ensure customer satisfaction consistent with LyondellBasell’s guidelines.
  • Liaise with planner on order delivery and update customer accordingly
  • Payment Collection 
  • Conducted Yearly customer satisfaction survey.
  • Respects all policies and procedures and proactively “lives” them.
  • Participate in Internal and external audits
  • Capable to serve strategic and important customers i.e. global accounts or distribution
  • Ensures mutual exchange of information between customers, sales, and other internal departments (incoming orders, lost orders, outstanding payments, complaints, and special incidents).

Min. Qualifications

Full Secondary Education / Diploma / Degree in any field, related field is an extra advantage. 
IT capabilities (MS Office)

Work Experience: 
 Minimum of 2 years in Customer Service or similar role with customer contact


Builds effective teams
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity

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