Specialist Customer Service

Location: 

Nowa Biała, PL

Req ID:  85133
Facility:  NOWA BIALA-6730
Department:  Masterbatch Central East
Division:  Global APS

LyondellBasell (NYSE: LYB): As a leader in the global chemical industry, LyondellBasell strives every day to be the safest, best operated and most valued company in our industry. The company’s products, materials and technologies are advancing sustainable solutions for food safety, access to clean water, healthcare and fuel efficiency in more than 100 international markets. LyondellBasell places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce.  The company takes great pride in its world-class technology and customer focus. LyondellBasell has stepped up its circularity and climate ambitions and actions to address the global challenges of plastic waste and decarbonization. For more information, please visit www.lyondellbasell.com or follow @LyondellBasell on LinkedIn.Basell

Basic Function

As the Specialist Customer Service Representative you will be responsible for providing top tier customer service working with your customer portfolio and you will be part of our domestic and/or export order fulfillment process. During a typical day, you receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing.

You will act as Subject Matter Expert (SME) and first-line support for Level I and Level II Customer Service in order to resolve customer or business related challenges, and operate with high degree of knowledge handling customers, products, manufacturing, and transportation procedures.

You will participate on supply chain / interdepartmental projects, building knowledge to become a Super User and sharing your knowledge as Subject Matter Expert. You will become one of trainers of the new Customer Service staff. Function requests to be able and willing to back-up all businesses within the group and be a natural go to person in case of operational issues.

 

Roles & Responsibilities

  • Delivering highest quality service to your customers, handling customer requests in a timely and professional manner, building up long term value for the company while increasing customer satisfaction.

 

  • Acting as primary interface with Planning, Sales, Business and Supply Chain in order to serve the customer in the most efficient and effective way  in order to maximize value for LyondellBasell (feedback from business partners, KPIs, complaints) and ensuring effective interfaces with all partner functions

 

  • Has the ability and willingness to back-up all businesses within the group and is seen as the natural go to person in case of operational issues

 

  • Participates in Supply Chain and interdepartmental projects

 

  • As Specialist, you bring in ideas to implementing / improve processes within Customer Service. You are supporting team and addressing properly issues.

 

  • Developing strong relationships with key stakeholders (customers, planners, business, SC, Finance, etc) and building an effective network so that targets are effectively and efficiently are met.

 

  • You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures

 

  • Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team in order to ensure correct deliveries, invoicing and communication

Min. Qualifications

Education:

  1. College degree preferred or equivalent experience
  2. IT capabilities (SAP, MS Office)

 

Work Experience:

  1. Minimum of 3/4 years in Customer Service including Super User responsibilities and/or Supply Chain

 

Languages:

 

  1. English is a must and preferred one other language of the main country under the responsibility.

Preferred Qualifications

Competencies

Builds effective teams
Collaborates
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity