ServiceNow Developer

Basic Function

The mid-level ServiceNow Developer is responsible for designing, developing, configuring, and maintaining solutions on the ServiceNow platform. This position works closely with ServiceNow Platform Manager, other developers and stakeholders to understand requirements and implement them efficiently. The position offers an excellent opportunity for growth and skill development in a supportive and challenging environment.

Roles & Responsibilities

General
Solution Design and Development:

• Assist in the design, development, and implementation of ServiceNow solutions based on business requirements.
• Collaborate with team members to understand user needs and translate them into technical requirements.
• Ensure solutions are scalable and meet business requirements.

System Integration:

• Integrate ServiceNow with other enterprise systems and third-party applications.
• Develop and maintain APIs and data integrations.

Technical Leadership:

• Provide technical guidance and mentorship to junior developers.
• Lead technical discussions and design sessions.
• Ensure best practices and coding standards are followed.
• Participate in code reviews and ensure adherence to best practices and coding standards.

Troubleshooting and Support:

• Provide technical support and troubleshooting for ServiceNow-related issues.
• Assist in routine maintenance, upgrades, patching and testing, on the ServiceNow platform.
• Configure ServiceNow applications and facilitate rollouts of new applications and modules.
• Support data owners with data visibility, validation and cleanup

Collaboration:

• Work closely with business analysts, project managers, and stakeholders to gather requirements and translate them into technical solutions.
• Collaborate with other IT teams to ensure seamless integration and operation of ServiceNow solutions.

Documentation and Training:

• Create and maintain technical documentation related to ServiceNow processes and configurations.
• Conduct training sessions for end-users and other developers.

Continuous Improvement:

• Stay updated with the latest ServiceNow features and functionalities.
• Continuously improve and optimize ServiceNow solutions to enhance performance and user experience.
   

Min. Qualifications

Area of Expertise, Requirements

• Basic understanding of ServiceNow platform and its core applications.
• Proficiency in JavaScript, HTML, CSS, and other web technologies. Experience with ServiceNow scripting, workflows, and integrations.

Education

• Bachelor’s degree (or higher), preferably in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Preferred: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer, or other relevant certifications, ITIL Foundation - IT Service Management Certification

Work Experience 

• 2+ years of experience as a ServiceNow Developer, with a focus on IT Service Management (ITSM) and other ServiceNow modules.
• Prior experience in a similar role.
• Languages English, additional language preferred

Other skills

• Excellent communication and interpersonal skills.
• Strong problem-solving skills, excellent communication abilities, and the capability to work both independently and as part of a team. 
• Ability to work both independently and as part of a team.
• Eagerness to learn and adapt to new technologies and methodologies.
   

Preferred Qualifications

Competencies