Account manager (Masterbatch)

JOB LOCATION :

Location: Mumbai (with relocation flexibility across the West region as required)

Mobility Requirement: Candidates must be open to relocation within the West region, based on organizational needs.

BASIC FUNCTION

The role is an Account Manager and has the purpose to represent the company and business strategies, develop the sales growth at existing customers, develop new customers, increase total value creation, and improve customer satisfaction of LyondellBasell’s APS products at customers within a specific region in line with the defined business strategy.

RESPONSIBILITIES AND ACCOUNTABILITIES:

• Develops and nurtures relationships with customers, identifying newtrend-setters and establishing solid relationships with them.
• Makes recommendations on potential improvement of overallmarketing drive for the segment to the Business Management. 
• First information point for the provision of know-how and data relating to the products and the market including but not limited for those products coming from the strategic marketing segment of the organization.
• Identifies and develops new customers. 
• Collecting and providing all pricing related information to assist BU implementing a price policy in the relevant market and devises pricing tactics within specified guidelines.
• Assists BU’s drive for results and achievement of sales and pricing objectives based on the price policy and specified guidelines at the customer in terms of contribution margin, volume, customer share, cost management, bad debt and working capital.
• Coordinates and follows-up all activities with the customer as to new opportunities, product information, offers, orders, contracts negotiation and formulation, deliveries, invoice, credit terms, after sales service, claims, in close cooperation with the Customer Service Group.
• Efficiently customer management plan and reports to extract more value for LyondellBasell. Involves the CSR as a primary source of information to build a market intelligence report. Analyses and reports changes and new developments in the market concerning competition, customers, new products and services, sales methods and promotions.
• Develops strong relationships with key stakeholders and builds an effective network. Key stakeholders include: Customers and internalinterfaces such as business management, quality, technical service, supply chain, customer service, credit, tax, legal and financial services.
• To follow all company policy about Product risk management. Work in collaboration with TS, Supply Chain in order to understand and avoid
  product risk. Follow directives and procedures from Lyondellbasell Product Stewardship Manager APAC & AFMEI. Follow up of claims
  in guidance with the policy for product risk management

PERSON SPECIFICATION

Education:
University or college degree in Chemical / Polymer Engineering Or Plastic Technology, and MBA

Work Experience:
Minimum 6 years of experience in Polymers, Masterbatches, Plastics, Plastic Packaging, and Specialty Chemicals , with a background in sales, marketing, or business management. 

Critical Competencies: 

• Drives Results: Consistently achieving results, even under tough circumstances.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Courage: Stepping up to address difficult issues, saying what needs to be said.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear
  understanding of the unique needs of different audiences.

Functional Competencies

Account Management - Develops strategic plan for the customer to outline the cross functional interaction at the
account to drive value in line with the business strategy

Negotiating - Can negotiate skillfully in tough situations with both internal and external groups. Can settle
differences with minimum “noise”. Can win concessions without damaging relationships. Can be direct and
forceful as well as diplomatic. Gains trust quickly of other parties to the negotiations. Has a good sense of timing.

Presentation and Communication Skills - Presents information in a simple way, clearly communicating the key
messages and engages the audience. Communicates openly and clearly. Simplifies complex issues where
possible and share information freely

Product and Technical Knowledge - : Looks for opportunities to continuously learn about LYB products and
services to be able to clearly articulate these in a strong value proposition for the customer.
People management skills: Have experience of managing team in multinational companies.

Languages:

English and the main language of the region under the responsibility.

Competencies