AD/TS Engineer (Application Development/Technical Services)

Basic Function

This position (1) provide focused technical support to key and selective accounts as well as new potential customers in customers in India based on account Manager sales region (2) Support market and application development activities in assigned account manager sales region, ensuring that they are aligned with BIT strategy (3) Gather necessary technical and market trend information and provide inputs for product development opportunities to address market needs and support to develop business cases for new product developments.

Roles & Responsibilities

Technical Service

• Ensures timely and effective technical support to key and selective customers for effective use of Lyondellbasell products with proper value in use positioning
• Troubleshoots and resolves processing problem and application by providing recommendations or on-site technical support for trials
• Ensures that product quality complaints are reported investigated and closed within stipulated period and
• corrective actions initiated wherever required
• Training of customers and internal staff for use and benefit of LYB products
• Establish good network with key internal and external stakeholders including customers, machinery manufacturers, OEMs or end users and industry forums

Market / application development

• Establish / obtain approval for LYB products at new potential customers for LYB grades
• Promotes and establishes the new development grades actively at existing and new customers fulfilling the development grade sales targets for all customers in India as per account manager region.
• Develop customer specific value propositions for new business development in line with the objectives of business plan
• Ensure that the samples are delivered in cost efficient manner to the customer
• Work with end users to obtain approvals for LYB products
• Gather necessary technical and market trend information, competitor situation and provide feedback regarding any product quality improvements needed and new market requirements
• Work with processors/ end users for inter-material replacement opportunities
• Provide technical support to official distributors for expanding the business Product development / Innovation
• Capture new market needs for product development.
• Ensure the alignment of innovation project with AFMEI business strategy, supply source strategy and LYB innovation platforms
• Support execution of other innovation programmes in the region with feedback on customer trials and approvals.

continued:

Product Stewardship and Product risk management

• Advise customers on safe use of LYB products for the intended application
• Assess potential risk for use of LYB products in end-use application
• Complete HRAF forms and get required approvals for medical applications
• Address regulatory requirements of customers in consultation with Product Stewardship.
• Ensure that regulatory information disseminated to the customers is documented
• Ensure that external communication is appropriately approved before publishing

Min. Qualifications

Education:

• University degree (or equivalent) in a scientific or technical field.
• Strong technical knowledge in Polymers and processing. Application requirements University-level
• Business Economics, Post graduation degree in Marketing/Business/Economics .

Work Experience:
8-10 years of experience in a technical environment, such as R&D, product/application development, manufacturing with a proven knowledge of LyondellBasell’s products and associated applications, in particular in the relevant application segment.
Domestic and international work experience, providing technical service and leading market/application development at international level.

Competencies/Behaviors:

Competencies/Behaviors:
Grow Capabilities: Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through practice and ongoing feedback. Seeks out unfamiliar or uncomfortable situations in order to learn. Has the courage to ask questions; takes on challenging assignments.

Build Partnership: Proactively builds effective working relationships with those who have the knowledge, experience, resources, or influence to advance work goals. Transparently shares important or relevant information and rationale; summarizes agreements to check understanding; follows through on commitments. Involves others by asking for their ideas, opinions, and participation when solving problems, making decisions, and carrying out plans.

Drive innovation: Generates creative ideas for sustainable solutions and improvements; analyzes the potential effect or impact of each solution and selects the best ideas for experimentation. Actively communicates potential benefits of new ideas to stakeholders; identifies resources and support needed across boundaries and silos; commits to an action plan to implement new ideas.

Deliver Results: Establishes work plans/ procedures to achieve a high level of safety, quality, productivity, and service. Takes action consistent with requirements, in order to deliver results. Implements new ideas or potential solutions based on facts and established guidelines and within agreed upon boundaries. Accepts responsibility for outcomes (positive or negative) of one’s work; admits mistakes without assigning blame.

Promote inclusion: Establishes relationships with people from different cultures, backgrounds and experiences to learn more about them. Encourages others to contribute ideas and perspectives. Seeks out and uses ideas, opinions, and insights from diverse sources and individuals to solve problems and create solutions.

Functional Competencies
1.Good understanding of plastics processing technology, testing methods etc.
2.In-depth knowledge of LyondellBasell’s products and associated applications
3.Good understanding of product performance and benefits in use which can be used for preparing value proposition for the customer.
4.Knowledge of product safety, food contact approvals etc.
5.Good understanding of market trends, application requirements, customer needs in terms of product, technology and services.
6.Able to build and maintain networks within LyondellBasell and with relevant people and organizations outside LyondellBasell