Quality Focal Point

Basic Function

To lead and maintain the quality management of the Milton Keynes site. To ensure that the site maintains the requirements for the appropriate quality certifications. To ensure that customer concerns and site quality issues are resolved effectively and efficiently.

Roles & Responsibilities

• Ensure site compliance with IATF16949 and ISO9001 standards; arrange and facilitate appropriate internal and external site audits, maintain integrity and consistently review site documents – electronic or otherwise – to ensure compliance with site and regulatory requirements
• Co-ordinate site response to customer quality and application complaints, including direct liaison with other company sites, technical centres, business and customer account managers
• Co-ordinate site raw material quality concerns, ensuring issues are resolved in a timely and efficient way
• Support Physical Testing and Finish Product Releasing
• Product failure investigation with interested departments
• Maintain site control plans and process FMEAs
• Conduct annual site management review
• Manage the site calibrations system to ensure all equipment is maintained within the appropriate calibration regime
• Liaise with Logistics department to ensure slow moving stock is kept within target
• Manage blocked stocks to ensure that they are assessed for opportunities to rework wherever possible and sell to trader when this is not feasible
• Provide accurate and timely reports to Site Management team relating to product, quality and performance issues
• Represent MK plant at corporate quality meetings
• Attend other company locations from time to time as part of internal auditing team.
• Be the focal point for intra company knowledge exchange and sharing of best practice
• Liaise closely with Operations team and QC Technicians to ascertain daily plant quality issues
• Liaise with Operations department to identify and recommend training and development requirements of Shift Quality Controllers
• Liaise with product application and development group, in conjunction with asset management, for the introduction of new products
• Identify and specify replacement QC lab equipment as and when appropriate
   

Person Specification

Education:

• Science Degree or HNC or equivalent 

Work Experience: 

• Previous experience of quality assurance
• Previous experience in plastics industry preferred
• ISO 9001 standard knowledge

Licenses & Certifications:

• Internal IATF auditor qualified preferred (a requirement for the position, training would be provided if not held already)

Critical Competencies/Behaviours:

• Instils Trust and Exemplifies Integrity – Gaining the confidence and trust of others through honesty, integrity, and authenticity 
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives, within and across functions.
• Ensures Accountability – Holding self and others accountable to meet commitments

Skills:

• Fluent in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Experienced in SAP, or a similar package, would be an advantage

Languages:

• Fluent in English – verbal and written 

Terms and Conditions

We offer an attractive compensation package, which includes a starting salary from minimum of £54,000 gross per annum, dependant on skills & experience, and participation in the Company’s discretionary short-term incentive (bonus) programme. Currently, the full-year target bonus for this position is 10% of base salary.
The holiday entitlement is 25 days/annum plus bank holidays
We offer membership of the Company Defined Contribution Salary Sacrifice Pension scheme with employer contributions of up to 10% matching double employee contributions.
We also offer Private Healthcare, Group Life & Income Protection insurances, a Health Cash Plan and a Cycle to Work Scheme.
Working hours 8.00-16.00 Monday-Friday

Competencies