Key Account Manger, Packaging, MBS (Masterbatches); North, East India & Bangladesh

Basic Function

The role is an account manager and has the purpose to represent the company and business strategies, develop the sales growth at the customer, increase total value creation, and improve customer satisfaction of LyondellBasell’s APS products at customers within a specific region in line with the defined business strategy.

Roles & Responsibilities

•    Develops and nurtures relationships with customers, identifying new trend-setters and establishing solid relationships with them.
•    Makes recommendations on potential improvement of overall marketing drive for the segment to the Business Management. 
•    First information point for the provision of know-how and data relating to the products and the market including but not limited for those products coming from the strategic marketing segment of the organization.
•    Identifies and develops new customers
•    Collecting and providing all pricing related information to assist BU implementing a price policy in the relevant market and devises pricing tactics within specified guidelines.
•    Assists BU’s drive for results and achievement of sales and pricing objectives based on the price policy and specified guidelines at the customer in terms of contribution margin, volume, customer share, cost management, bad debt and working capital.
•    Coordinates and follows-up all activities with the customer as to new opportunities, product information, offers, orders, contracts negotiation and formulation, deliveries, invoice, credit terms,
after sales service, claims, in close cooperation with the Customer Service Group.
•    Efficiently customer management plan and reports to extract more value for LyondellBasell. Involves the CSR as a primary source of information to build a market intelligence report.
•    Analyses and reports changes and new developments in the market concerning competition, customers, new products and services, sales methods and promotions.
•    Develops strong relationships with key stakeholders and builds an effective network. Key stakeholders include: Customers and internal interfaces such as business management, quality, technical service, supply chain, customer service, credit, tax, legal and financial services.
•    To follow all company policy about Product risk management. Work in collaboration with TS, Supply Chain in order to understand and avoid product risk. Follow directives and procedures from Lyondellbasell
•    Product Stewardship Manager APAC & AFMEI. Follow up of claims in guidance with the policy for product risk management

Min. Qualifications

Education:
University or college degree in Chemical / Polymer Engineering Or Plastic Technology, and MBA

Work Experience:
Minimum 6-year experience in Polymers, Masterbatches, in sales, marketing or business management

Functional Competencies

• Account Management - Develops strategic plan for the customer to outline the cross functional interaction at the account to drive value in line with the business strategy
• Negotiating - Can negotiate skillfully in tough situations with both internal and external groups. Can settle differences with minimum “noise”. Can win concessions without damaging relationships. Can be direct and forceful as well as diplomatic. Gains trust quickly of other parties to the negotiations. Has a good sense of timing.
• Presentation and Communication Skills - Presents information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clearly. Simplifies complex issues where possible and share information freely
• Product and Technical Knowledge - : Looks for opportunities to continuously learn about LYB products and services to be able to clearly articulate these in a strong value proposition for the customer.
• People management skills: Have experience of managing team in multinational companies.