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Supervisor, Account Specialist

Location: 

Houston, TX, US, 77010

Req ID:  79650
Facility:  One Houston Center-130
Department:  Customer Service - Export
Division:  Global APS and Supply Chain

LyondellBasell

Basic Function

Supply Chain is a customer-focused Center of Excellence providing industry-leading service while delivering differential value to the business, today and into the future. We separate our Supply Chain functions into several areas; these include logistics, customer fulfillment, services, trade compliance, and support for business processes and systems. 


 As a member of our dynamic Supply Chain team, you will play a critical role in helping us supply our products to a global customer base. In this contributing through others role, you will be responsible for leading and motivating the account specialists to provide best in class customer service. This position will support either the Polymers, APS, I&D or Olefins/Refining business. During a typical day, you will be accountable for managing the people and processes necessary to support projects and initiatives to support business objectives.
 

This position reports to the Customer Fulfillment Manager and is located at our North American Headquarters in Downtown Houston. The position offers a competitive base salary, bonus, 401K matching, generous benefits package, pension plan, parking subsidy and employee discounts.
 

Roles & Responsibilities

  • Manage account specialist team to support the domestic or export order fulfillment processes for Supply Chain. 
  • Act as a liaison with Sales, Marketing, Logistics, Credit, Quality and 3rd Party Account Specialist team to support any order fulfillment activities.
  • Recruit, train, and develop personnel to enhance skills to achieve best in class performance.
  • Communicate clear goals to team members to foster growth and career development.
  • Encourage a positive organizational culture that respects people, values professional development, and strives for continuous improvement.
  • Lead by example to create a platform with high employee loyalty. 
  • Balance workload levels among team and ensure proper coverage of customer accounts and requests at all times. 
  • Support E-commerce and other technology improvement efforts to create automation for the order fulfillment processes. 
  • Ensure compliance with business rules and propose enhancements to optimize business objectives and goals. 
  • Develop/maintain organizational policy and procedures, in particular, as it relates to improving customer satisfaction.
  • Monitor key metrics to support organizational goals and drive metrics to meet or exceed designated targets.
  • Provide tactical, analytical and strategic support to the appropriate internal and external stakeholders.
  • Lead/facilitate efforts on problem resolution, customer complaints, and root cause analysis of quality/service incidents, including Wrong Product Shipped.
  • Lead change implementation for processes and system improvements or other order fulfillment projects. 
  • Model LyondellBasell core competencies with internal and external stakeholders beginning to develop the skills necessary to contribute strategically. 

Min. Qualifications

  • The ideal candidate will have at least 8 years’ experience in Supply Chain, manufacturing or other related experience. 
  • A Bachelor’s degree is preferred. Will consider candidates with a High School Diploma that have at least 8 years’ relevant experience in lieu of a Bachelor’s degree. 
  • The ideal candidate will have managerial courage as well as the desire to grow and develop people.
  • The ideal candidate will have demonstratable leadership experience (either managerial experience or through cross-functions projects).
  • Must demonstrate excellent interpersonal and communication skills, both oral and written, particularly in business writing with a focus on concise and accurate documentation.
  • Demonstratable ability to perform in a fast-paced environment that requires rapid decision-making and task delegation with immediate impact on business results.

Preferred Qualifications

  • Knowledge of export processes and terminology.
  • Ability to effectively analyze large amounts of data and summarize the key outcomes to stakeholders.
  • Demonstratable ability to think systemically, which may include change management and ability to view processes and ideas from a broader perspective.
  • Anticipates potential objections and persuades others to adopt a different point of view.
  • Ability to work independently with guidance only in the most complex situations.
  • Ability to anticipate internal and or external business challenges and/or regulatory issues; recommends process improvements.
  • Ability to perform multiple tasks concurrently within challenging deadlines and maintain alignment with all key stakeholders.
  • Composed in time-sensitive situations, comfortable delivering difficult news.
  • Strong skills in Microsoft Office Suite, SAP, BI, and other tools.
  • Experience with ERP software such as SAP is desired.
     

Competencies

Builds effective teams
Collaborates
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity

LyondellBasell (NYSE: LYB) is one of the largest plastics, chemicals and refining companies in the world. Driven by its employees around the globe, LyondellBasell produces materials and products that are key to advancing solutions to modern challenges like enhancing food safety through lightweight and flexible packaging, protecting the purity of water supplies through stronger and more versatile pipes, improving the safety, comfort and fuel efficiency of many of the cars and trucks on the road, and ensuring the safe and effective functionality in electronics and appliances. LyondellBasell sells products into more than 100 countries and is the world's largest producer of polypropylene compounds and the largest licensor of polyolefin technologies. In 2022, LyondellBasell was named to Fortune Magazine's list of the "World's Most Admired Companies" for the fifth consecutive year.

 

We have the potential — and responsibility — to use this scale and reach to make a positive impact across our value chains. That’s why we are working to make meaningful progress to address some of the world’s most pressing challenges such as reducing plastic waste in the environment, helping to mitigate climate change and contributing to a thriving society for our employees, the communities where we operate and the people who depend on our products. To learn more, click here.


Nearest Major Market: Houston

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