Sr. Specialist, Customer Advocacy

Basic Function

• Acts as fully dedicated individual contributor to small self-organized team of 3-5 members working on solving challenges related to LyondellBasell (LYB) customer experience, as part of LYB’s Customer and Commercial Excellence (CCE) effort
• Provides deep functional expertise required to deliver satisfactory product solutions and prototypes while maintaining broad interest in and knowledge of other functional areas
• Delivers outputs iteratively and incrementally, in the form of working protypes, in advance of eventual hand-off
• Collaborates with Project Owner to develop and prioritize product backlog prior to selection of new projects; determines scope and effort required
• Makes decisions, as part of self-managing team; identifies impediments and escalates to Project Owner where appropriate

Roles & Responsibilities

• Live Agile methods in the daily job, spreading Agile methods within the organization
• Participates in all Agile ceremonies and uses artefacts (e.g. Product Backlog) appropriately
• Works closely with Agile Project Owner to understand product backlog increments (PBIs)
• Autonomously works on PBIs to develop working prototype and create a deliverable increment of ‘product’ every Sprint
• Builds solutions to address the PBIs, adhering to standard Agile ceremonies and utilizing relevant artefacts
• Takes shared ownership of the PBIs they work on and of the released prototype
• Builds working prototypes with an incremental approach based on growing learnings and testing with consumers / customers 
• Showcases prototype to Agile leadership team and stakeholders during the Sprint Reviews  
• Runs new methods/practices for developing solutions, inspired by Agile methodologies (e.g., trial and error, co-creation with consumers, pilots for testing)
• Coordinates with line manager to handover daily activity

Min. Qualifications

• Bachelor’s degree or equivalent required. Bachelor's or Advanced degree relevant to project scope, preferred. 
• Significant experience (3-5 years) of commercial experience, gained in Sales, Marketing and/or Supply Chain in the Petrochemical Industry
• Strong track record of coordinating deliverables across multiple people within teams
•  Background can vary significantly based on team focus, but deep expertise within singular vertical (e.g., financial planning, manufacturing, supply chain management, etc.) required
• Be a strong advocate for fostering creativity, innovation, problem solving and continuous improvement within the team.
• Good interpersonal skills
• Business focus to ensure value adding activities are captured and implemented
• Fluent in written and spoken English
• Another or more international languages much appreciated

Preferred Qualifications

• Experience or familiarity with Agile methodology
• Agile certification a plus
• Pricing knowledge/experience a plus
   

Competencies