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Sr. Specialist, Customer Advocacy


Houston, TX, US, 77010

Req ID:  85728
Facility:  One Houston Center-130
Department:  Customer Advocacy 1
Division:  Olefins and Polyolefins, Refining and Su


Basic Function

  • Acts as fully dedicated individual contributor to small self-organized team of 3-5 members working on solving challenges related to LyondellBasell (LYB) customer experience, as part of LYB’s Customer and Commercial Excellence (CCE) effort
  • Provides deep functional expertise required to deliver satisfactory product solutions and prototypes while maintaining broad interest in and knowledge of other functional areas
  • Delivers outputs iteratively and incrementally, in the form of working protypes, in advance of eventual hand-off
  • Collaborates with Project Owner to develop and prioritize product backlog prior to selection of new projects; determines scope and effort required
  • Makes decisions, as part of self-managing team; identifies impediments and escalates to Project Owner where appropriate

Roles & Responsibilities

  • Live Agile methods in the daily job, spreading Agile methods within the organization
  • Participates in all Agile ceremonies and uses artefacts (e.g. Product Backlog) appropriately
  • Works closely with Agile Project Owner to understand product backlog increments (PBIs)
  • Autonomously works on PBIs to develop working prototype and create a deliverable increment of ‘product’ every Sprint
  • Builds solutions to address the PBIs, adhering to standard Agile ceremonies and utilizing relevant artefacts
  • Takes shared ownership of the PBIs they work on and of the released prototype
  • Builds working prototypes with an incremental approach based on growing learnings and testing with consumers / customers 
  • Showcases prototype to Agile leadership team and stakeholders during the Sprint Reviews  
  • Runs new methods/practices for developing solutions, inspired by Agile methodologies (e.g., trial and error, co-creation with consumers, pilots for testing)
  • Coordinates with line manager to handover daily activity

Min. Qualifications

  • Bachelor’s degree or equivalent required. Bachelor's or Advanced degree relevant to project scope, preferred. 
  • Significant experience (3-5 years) of commercial experience, gained in Sales, Marketing and/or Supply Chain in the Petrochemical Industry
  • Strong track record of coordinating deliverables across multiple people within teams
  •  Background can vary significantly based on team focus, but deep expertise within singular vertical (e.g., financial planning, manufacturing, supply chain management, etc.) required
  • Be a strong advocate for fostering creativity, innovation, problem solving and continuous improvement within the team.
  • Good interpersonal skills
  • Business focus to ensure value adding activities are captured and implemented
  • Fluent in written and spoken English
  • Another or more international languages much appreciated

Preferred Qualifications

  • Experience or familiarity with Agile methodology
  • Agile certification a plus
  • Pricing knowledge/experience a plus


Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity

We are LyondellBasell – a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to champion our employees, and unlock value for customers, investors and society. LyondellBasell places high priority on diversity, equity and inclusion and is strongly committed to our planet, the communities where we operate and our future workforce.  As one of the world’s largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. For more information, please visit or follow @LyondellBasell on LinkedIn.

Nearest Major Market: Houston

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