Senior ServiceNow CSDM/CMDB Specialist


Houston, TX, US, 77010

Req ID:  84203
Facility:  One Houston Center-130
Department:  IT Operations Management
Division:  Innovation


Basic Function

The Senior ServiceNow CSDM/CMDB Specialist defines the architecture and implements ServiceNow's CSDM/CMDB best practices to increase operations and business outcomes across the enterprise, allowing for greater visibility of the customer service impact with a better holistic view of the service operations.

Roles & Responsibilities

  • Maintain, configure, operate, implement, and extend our ServiceNow service management systems in an Agile environment.
  • Acts as focal point for CSDM and CMDB processes and workflows to internal and external stakeholders.
  • Responsible for promoting the ServiceNow CSDM and CMDB processes across the IT infrastructure.
  • Ensure the ServiceNow Configuration Management Database (CMDB) is optimized and up-to-date to allow for automations and workflows.
  • Define technical and procedural requirements in collaboration with various stakeholders. Design, test, and implement solutions that fit the needs of the stakeholders.
  • Implement and manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework.
  • Work with product and infrastructure teams globally to ensure their data is accurate and is continuously being updated and/or maintained.
  • Lead workshops focused on ServiceNow CSDM/CMDB functionality and design.
  • Continually research new CSDM/CMDB capabilities afforded by upcoming ServiceNow releases and make recommendations to implement them.
  • Perform any additional duties as required.

Min. Qualifications

  • Bachelor’s degree (or higher) required, preferably in Computer Science or MIS
  • Strong ServiceNow knowledge and at least 6 years of experience in implementing ServiceNow solutions for CMDB, CSDM, Discovery, ITSM, ITOM, Integration Hub, portals & workflows.
  • Strong knowledge of ServiceNow CMDB and table structure of the ServiceNow Platform
  • 6 years of experience in IT service management 
  • Broad knowledge of IT infrastructure components
  • Ability to adapt to a rapidly changing environment while maintaining work focus despite challenges or setbacks.
  • Ability to function autonomously while checking in with management regarding agreed upon strategic direction and work progress.
  • Proven self-starter
  • Systemic thinking
  • Strong written and oral communication
  • Able to set and committed to follow standards.
  • Team leadership with ability to motivate others.

Preferred Qualifications

  • ITIL V4 certification
  • Certified ServiceNow Administrator
  • Basic understanding of TOGAF



Builds effective teams
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity


We are LyondellBasell – a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to champion our employees, and unlock value for customers, investors and society. LyondellBasell places high priority on diversity, equity and inclusion and is strongly committed to our planet, the communities where we operate and our future workforce.  As one of the world’s largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. For more information, please visit or follow @LyondellBasell on LinkedIn.


Must be at least 18 years of age and must be legally authorized to work in the United States (US) on a permanent basis without visa sponsorship.


LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.


LyondellBasell is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics.  The US EEO is the Law poster is available here.

Nearest Major Market: Houston