Learning Technology Analyst

Come Join an Inclusive Team

A Day in the Life

Learning Management System (LMS) Administration 

• Administer and maintain learning content, classes, curricula, certifications, learning paths, and learner records within the Learning Management System (LMS). 
• Support employee and administrator access, learning assignments, enrollments, completions, attendance records, and transcript maintenance. 
• Troubleshoot LMS-related issues and provide timely resolution or escalation of learner support requests. 
• Generate standard and ad hoc reporting to support business, compliance, and audit requirements. 
• Maintain data accuracy and integrity across learning systems and records. 

 Program Administration & Learner Support 

• Coordinate program administration activities for leadership, professional development, and enterprise learning offerings. 
• Manage participant registrations, communications, attendance tracking, program records, and completion processing. 
• Serve as a primary resource for learner inquiries through the LYBUniversity inbox and other support channels. 
• Partner with learning team members and stakeholders to ensure a positive and seamless learner experience. 
• Support follow-up activities related to attendance, course completion, and learner participation. 

 Assessment & Certification Administration 

• Administer learning assessments, certifications, digital badging, and development tools, including participant enrollment, tracking, reporting, and communications. 
• Coordinate assessment logistics, report distribution, completion monitoring, and related documentation. 
• Maintain accurate records and support budget tracking, reporting, and operational processes associated with assessment and certification programs. 

 Communications, Reporting & Operational Support 

• Prepare and distribute program communications, announcements, reminders, and participant updates. 
• Compile learning participation, completion, and operational metrics to support reporting requirements and decision-making. 
• Maintain documentation, process guides, and operational records to support consistency and compliance. 
• Coordinate logistical activities for virtual and in-person learning events, including materials, supplies, facilities, and participant support. 

You Bring This Value

• Bachelor's degree in Human Resources, Business, Education, Communications, Information Systems, or a related discipline preferred. 
• 1-3 years of experience in program coordination, learning administration, HR operations, customer support, or related administrative roles. 
• 1-3 years experience supporting Learning Management Systems (LMS), HR technology platforms, or enterprise applications, with SAP SuccessFactors experience preferred. 
• Strong organizational and administrative skills with the ability to manage multiple priorities. 
• Strong attention to detail and commitment to data accuracy. 
• Excellent written and verbal communication skills. 
• Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint. 
• Demonstrated customer-service mindset and problem-solving skills. 
• Ability to quickly learn new systems, tools, and processes 

Preferred Qualifications 

• Experience administering employee learning, leadership development, talent management, or professional development programs. 
• Advanced proficiency in Microsoft Excel, including report creation, data validation, and analysis. 
• Experience supporting assessments, certifications, digital badging programs, or employee feedback tools. 
• Experience coordinating virtual and in-person training events, workshops, or cohort-based learning programs. 
• Demonstrated ability to identify process improvement opportunities and support operational efficiency initiatives. 

Competencies