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Jr. Specialist, Customer Advocacy


Houston, TX, US, 77010

Req ID:  80276
Facility:  One Houston Center-130
Department:  O&P Customer Centricity
Division:  Global Olefins & Polyolefins


Basic Function

  • Acts as fully dedicated individual contributor to small self-organized team of 3-5 members working on solving challenges related to LyondellBasell (LYB) customer experience, as part of LYB’s Customer and Commercial Excellence (CCE) effort
  • Provides functional expertise required to deliver satisfactory product solutions and prototypes while maintaining broad interest in and knowledge of other functional areas
  • Delivers outputs iteratively and incrementally, in the form of working protypes, in advance of eventual hand-off
  • Collaborates with Project Owner to develop and prioritize product backlog prior to selection of new projects; determines scope and effort required
  • Contribute in making decisions, as part of self-managing team; identifies impediments and escalates to Project Owner where appropriate

Roles & Responsibilities

  • Live Agile methods in the daily job, spreading Agile methods within the organization
  • Participates in all Agile ceremonies and uses artefacts (e.g. Product Backlog) appropriately
  • Works closely with Agile Project Owner to understand product backlog increments (PBIs)
  • Autonomously works on PBIs to develop working prototype and create a deliverable increment of ‘product’ every Sprint
  • Builds solutions to address the PBIs, adhering to standard Agile ceremonies and utilizing relevant artefacts
  • Takes shared ownership of the PBIs they work on and of the released prototype
  • Builds working prototypes with an incremental approach based on growing learnings and testing with consumers / customers 
  • Showcases prototype to Agile leadership team and stakeholders during the Sprint Reviews  
  • Runs new methods/practices for developing solutions, inspired by Agile methodologies (e.g., trial and error, co-creation with consumers, pilots for testing)
  • Coordinates with line manager to handover daily activity


  • Bachelor’s degree or equivalent required.
  • Bachelor’s (or Advanced) degree relevant to project scope preferred.
  • Strong track record of coordinating deliverables across multiple people within teams required
  • 2-3 years of Commercial experience gained in Sales, Marketing and/or Supply Chain in the Petrochemical Industry.
  • Background can vary significantly based on team focus, but good knowledge within singular vertical (e.g., financial planning, manufacturing, supply chain management, etc.) important.
  • Experience or familiarity with Agile methodology preferred
  • Agile certification a plus
  • Be a strong advocate for fostering creativity, innovation, problem solving and continuous improvement within the team.
  • Good interpersonal skills
  • Business focus to ensure value adding activities are captured and implemented

#LI-MK2 | #LI-Hybrid


Builds effective teams
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity

LyondellBasell (NYSE: LYB) is one of the largest plastics, chemicals and refining companies in the world. Driven by its employees around the globe, LyondellBasell produces materials and products that are key to advancing solutions to modern challenges like enhancing food safety through lightweight and flexible packaging, protecting the purity of water supplies through stronger and more versatile pipes, improving the safety, comfort and fuel efficiency of many of the cars and trucks on the road, and ensuring the safe and effective functionality in electronics and appliances. LyondellBasell sells products into more than 100 countries and is the world's largest producer of polypropylene compounds and the largest licensor of polyolefin technologies. In 2022, LyondellBasell was named to Fortune Magazine's list of the "World's Most Admired Companies" for the fifth consecutive year.


We have the potential — and responsibility — to use this scale and reach to make a positive impact across our value chains. That’s why we are working to make meaningful progress to address some of the world’s most pressing challenges such as reducing plastic waste in the environment, helping to mitigate climate change and contributing to a thriving society for our employees, the communities where we operate and the people who depend on our products. To learn more, click here.

Nearest Major Market: Houston

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