Director, Global Shared Services

Basic Function

The Director of Global Shared Services is responsible for overseeing and managing the company’s shared services functions on a global scale. The Director oversees a global staff responsible for activities related to Accounts Payable, Travel and Expense, Accounts Receivable and other Finance related activities driving streamlined operations, reduced costs, and improved efficiency.

Roles & Responsibilities

Overall accountability:

• Monitor the performance of Source to Pay, Order to Cash and Record to Report global processes, review deviations in performance against benchmarks (Service Level Agreements and Key Performance Indicators) and initiate actions to remediate 
• Support Global Process Owner Committee initiatives, identify and implement process improvement opportunities
• Oversight of Financial Accounting transactional activity as provided through the Global Shared Services model.

Process Transformation:

• To identify, develop, and support continual implementation of value generating opportunities within the role’s area of responsibility for Enterprise Shared Services and the Global Process Operating Model
• As requested, participate in Global Process Owner Committee meetings and provide support for the initiatives undertaken by these committees.

Leadership:

• Builds and develops a high performing team with globally benchmarked role profiles, competency framework, team skills gap assessment and appropriate recruitment plan. Manages the hiring process within the agreed headcount budget, ensuring appropriate talent pool is developed, selected and maintained.
• Drives and rewards a culture of performance within the team, ensuring the company’s performance management process is embedded and delivered within the timelines. This includes ensuring formal performance reviews are conducted to provide real-time affirmative and constructive feedback that is linked to clearly defined and SMART objectives and goals and development plans are implemented to facilitate career path aspirations.
• Leads and coaches direct reports to ensure efficient and effective delivery of operational responsibilities in accordance with corporate policies and compliance requirements. 

Expert Knowledge: 

• Provides leadership and process knowledge for resolution of issues in the Source to Pay, Order to Cash and Record to Report areas. 
• Provides expert knowledge for key system implementation and maintenance and other special projects as applicable. 

Organizational Transformation:

• Acts as change agent to drive consistency and alignment of global processes 
• Plans, organizes and defines roles for teams to ensure that customer service expectations are met or exceeded 

Strategy: 

• Collaborates with Senior Leadership across multiple functions to define and communicate accepted organizational and process alignment strategies in line with leading practice and organizational goals. 
• Partner with Finance and Innovation-Data and Analytics Leaders to identify processes eligible for enhancement through automation
• Facilitates strategic discussions with Senior Business Partners in the Source to Pay, Order to Cash and Record to Report including: 
  • agreement on topics such as service offerings, joint objectives, and common definitions of success 
  • providing performance transparency through the development and monitoring of key performance indicators 

Min. Qualifications

• Bachelor’s degree in finance/accounting or other relevant discipline required.
• Typically, 15+ years of experience in a Finance and/or shared service environment, with 5+ years of management and people leadership or supervisory experience
• Typically, experienced in leading a Financial Shared Service or similar function in an organization with similar operational scale and geographic footprint.
• Typically, experience with Internal Controls and SOX/404 requirements.
• Demonstrated experience in process management (in particular KPI and benchmarking).
• Experience working in different international geographical regions.
• Experience in process design and implementation within a financial software package (ideally SAP).
• Experience in a global, fast-paced, dynamic and deadline driven environment.
• Process Re-engineering, Six Sigma or Lean Six Sigma experience very beneficial.
• Ability to work effectively across the enterprise, building relationships and working collaboratively to accomplish objectives.
• Able to multitask and meet aggressive deadlines.
• Able to work under pressure analytically and systematically.
• Passion for driving continuous improvement.
• Excellent interpersonal and communication skills essential given diverse nature of operating landscape.
• Must operate with a high degree of integrity and will be expected to work on confidential projects.
• Strong computer skills and proficient in MS Office Suite including Word, Excel, Visio, PowerPoint and Access
• Extensive user of ERP systems (ideally SAP).

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Competencies