Digital Technology Director, Program Management

Basic Function

This position reports into the Sr. Director Digital Transformation, Enterprise Strategy & Planning group in DT. This position is responsible for managing the Program and Project Delivery for the DT Enterprise.   This senior position will oversee a global pool of 30+ resources and a portfolio of 150+ projects and programs leading a group of internal and external project managers to ensure high quality project delivery. Provides oversight of a portfolio of projects and programs ($50+ million in cost) to ensure successful delivery of anticipated results.
The role incumbent is accountable for sourcing, maintaining and managing competent and high quality internal and external resources. This role works closely with and manages external vendors in terms of Statement of Work (SOW) and engagement requirements, ensuring all vendor management quality expectations are met or exceeded. This senior role will require managing and interfacing multiple resources (both in IT and Business) at all levels of the organization.

This position defines that project management excellence through standards, templates, processes and procedures are in place and executed in compliance of appropriate methodologies, standards and governance.  In addition, the IT Project Management Manager will be working closely with the Governance & Strategy, Enterprise Architecture and Business Interface Groups to identify the pipeline of projects and programs as part of the Demand Management Process. Partners with the appropriate development and implementation teams to ensure flawless delivery.

Roles & Responsibilities

• Oversees the Project Management Office with direct accountability for delivery to the 4 Business Interfacing areas as well as the IT4IT suite, which includes coordination and administration of all aspects of all initiatives within the functions (planning, organizing, staffing, leading and controlling project/program activities)
• Develops standards within LYB PM group how projects are planned, organized, staffed, led and controlled as well as value realization of the investments
• Provides process leadership to the program managers, project managers and leads on the projects
• Identifies opportunities to continuously improve our functional excellence for program / project delivery and PMO, including resource allocation
• Liaises with other DT functions and leadership to ensure the effective and efficient project and program delivery, based on key performance indicators that will be monitored
• Coordinates and consolidates the delivery of services among different projects and program activities to increase effectiveness and efficiency and manage interdependencies
• Accountable for the management of external vendors in terms of SOW and engagement requirements, ensuring all vendor management quality expectations are met or exceeded.
• Ensures the development and maintenance of Project Management standards, processes, procedures, policies, tools and methodologies
• Ensures consistent and standardized set of behaviors, approach and utilization of processes, procedures, policies, tools and methodologies
• Develops and maintains a consistent level of competencies within the Project Management pool of resources
• Recruits, interviews and selects well-qualified external Project Managers (PM) to cover variable capacity
• Ensures resources are on-boarded and trained according to standards and processes.
• Ensures that all the actions from post implementation reviews are properly implemented and applied to new projects and programs
• Ensures that clear roles & responsibilities are defined, agreed and maintained within the Project Management group and the partners working with the PM’s throughout the project lifecycle
• Ensures project readiness before starting a new initiative and prior to moving to the next project phase
• Ensures projects are delivered within the expected quality, budget, timeline and scope
• Ensures capacity needed for successful delivery of projects and programs
• Participates in the project review meetings and provide independent assessment on the projects overall health and status
• Provides broad IT and project knowledge
• Provides leadership on projects that have significant issues and provide active support when needed
• Have a very good understanding of the state of the portfolio of projects.
• Supports the PMO office in ensuring that projects are being reported on accurately.
• Drives accuracy in project financial reporting and forecasting
• Ensures that project management and development lifecycle process is followed and makes improvements.
• Drives standardization and proactively recommends improvements
• Cultivate high morale, teamwork and effective empowerment as main goals for achieving productivity

Min. Qualifications

• Bachelor's degree required
• Master's degree in computer science, information systems, business administration or related field preferred or 15 years of equivalent experience
• Typically, 10+ years of leadership responsibility managing medium to large teams and influencing senior-level management and key stakeholders
• Experience leading global rollouts and internationally distributed teams
• Strong communication and interpersonal skills
• Excellent management and team-building skills
• Ability to analyze, understand and effectively communicate between IT requirements and technical design and implementation
• Experience in budget planning and management
• Problem-solving, negotiation and decision-making skills to influence management
• Experience and negotiation skills in working with internal and external partners / vendors
• Demonstrated leadership abilities; effective in matrix management and team building
• Works well with others in an integrated team environment
• Self-motivated and a problem solver
• Experienced in facilitation and negotiating
• Intercultural competence 
• Must demonstrate strong skills in the following areas:
  • Technical Leadership (independent worker, results oriented)
  • Detail and systemic thinking
  • Written and oral communication
  • Issue resolution and risk mitigation
  • Commitment to follow standards
  • Relationship building / management skills

Core Skills

Action Oriented

• Inspires others to rise above their own comfort levels and abilities and to break through barriers.
• Proactively mentors less experienced individuals on result’s orientation.
• Challenges the status quo and drives continuous improvement.
• Works with Project Managers and the Business Team to determine and define requirements for projects. 

 
Business Acumen

• Demonstrates knowledge of the strategic direction of the Enterprise businesses.
• Incorporates business strategy into the decision-making process.
• Demonstrates an understanding of the technology (for their area of expertise) used by the Enterprise to manufacture, distribute and sell products.

 
Conflict Management

• Identifies when conflicts are not getting resolved.  Takes lead and is able to understand all sides to a conflict.
• Sees big picture, takes lead of conflict and notifies appropriate personnel.
• Demonstrates the ability to use communication to influence, guide, and motivate with tact, reasoning, and sensitivity. 
• Demonstrates the ability to effectively use a situational communication style. 

 
Listening

• Demonstrates the ability to frame communication, based on listening and observation, in anticipation of other’s reactions.
• Demonstrates the ability to recognize the value of specific information and identifies the appropriate stakeholders.
• Proactively goes the “extra mile” to ensure the right people have the right information at the right time.
• Understands the opinions of others and is able to put perspective around each opinion.
• Practices attentive and active listening including recognizing non-verbal signals. 
• Mentors and facilitates coworkers on value of active listening.   

 
Peer Relationships

• Demonstrates the ability to fully function as the leader of an Enterprise team.
• Brings conflict within the team into the open and helps resolve through focusing on the balancing of processes, results, and relationships.
• Demonstrates full understanding of their role on a team and positively impacts the team’s work product by maximizing role, personal participation and contribution. Fosters team and team leader’s effectiveness.
• Establishes and nourishes trust relationships with others in the organization.

 
Time Management

• Makes quality time for the most important priorities.
• Looks ahead and doesn’t get stuck in the here and now, while attending to a broad range of activities.
• Actively seeks out information in areas across the IT and business organizations.
• Anticipates issues.  Develops and implements proactive solutions.

Customer Focus

• Demonstrates the ability to manage a broader and more diverse customer base.  
• Asks customers specific, probing questions in order to develop a full understanding of their needs and concerns
• Demonstrates sufficient understanding of client/stakeholder needs to proactively identify and implement opportunities to add value for both parties.  (e.g. proposes new technical standards, solutions through developing technologies, etc.).
• Articulates change with customers and gains alignment.  Identifies opportunities where IT could communicate more effectively.

Additional Skills

 
Innovation Management

• Continuously identifies and implements improvements to work processes and/or systems to improve efficiency and effectiveness across the Enterprise.
• Coordinates and/or participates in application of advanced technology via outside consultants.   Ensuring innovation is done to meet or support business needs.
• Proactively identifies innovative approaches to respond to changes.
• Proactively contributes to the Enterprise store of intellectual capital/knowledge.

 
Perspective

• Relates activities to business goals and objectives and understands global business interests.
• Facilitates team brainstorming activities in order to get multiple points of view.

 
Problem Solving

• Effectively manages and resolves complex issues.
• Proactively identifies problems and/or situations not obvious to others and/or not learned from previous education or experience.  Comfortable with the abstract and ambiguity.  Recognizes unspoken organizational constraints - what is and is not possible at certain times or in certain positions.  Recognizes, understands and applies risk-based decisions.

 
Technical Learning

• Proactively researches and recommends new applications of existing IT technologies from vendors, trade groups, technical exchanges
• Proactively and effectively influences IT technology advancements
• Proactively and effectively applies technology to achieve business objectives
• Demonstrates ability to document and present complex technological topics across the organization

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Competencies