Digital Technology Business Interface Director (I&D, APS)

Basic Function

The Digital Technology (DT) Business Interface (BI) Director, Intermediate and Derivatives (I&D) and Advanced Polymer Solutions (APS) is the trusted advisor on digital technology in the commercial space for the I&D and APS Business Segments, including Supply Chain and Customer Excellence. Role enables decision making and business value realization through digital technology, in alignment to LYB’s strategic priorities. The DT BI Director (I&D, APS) and supporting team is responsible for the Demand Management of DT projects and initiatives, managing the outcomes, innovation pipeline, and end-to-end delivery of digital technology for the portfolio of the Business Segments focused on aligning digital technologies in alignment with the business strategy, including lifecycle management.

DT BI Director (I&D, APS) reports to the Sr. Director Digital Technology Business Interface – Commercial and has responsibility for the I&D and APS Business Segments bridging a common Digital Technology Strategy between IT and the Business.  Role is responsible for the Demand Management of the Business Segment providing visibility to enable the business to prioritize demand against limited DT and Business Resources.  BI Director shepherds the I&D and APS Business Segments in how to define, influence, shape, manage, evaluate, and prioritize DT initiatives to ensure they are aligned to both the enterprise and the business segment’s strategic objectives.  The position will manage a team of DT Business Interface team members to ensure the successful delivery of engagements and programs focused around various DT/Business Strategies (Technology Lifecycle Management, Business Process Standardization, Standards, Master Data, Governance, Change Management, etc.).  The objectives will be to identify, prioritize, and execute those programs and solutions that will yield the optimum gain in terms of revenue, process improvement, productivity, and benefit to the corporation. 

Roles & Responsibilities

This role will partner with the I&D and APS Business Segment teams to develop strategic DT strategy and roadmaps, short- and long-term initiatives and project plans and identify technology trends and support business strategies. The position interfaces frequently with senior leaders and will build and maintain relationships and interface regularly with strategic partners at all levels.  The position will be responsible for the success of DT initiatives across the Business Segments focused on the commercial space within I&D, APS, Supply Chain, and Customer Excellence. 

Specific areas of responsibility and influence include:

• Business Relationship - Own Business relationships with Business Segments and Functional groups (inclusive of demand management). Work within DT organization to ensure expectations are met. 
• Single Point of Contact – For the Business related to project demand, issue resolution, DT Operations requests, software & licensing requests, cybersecurity and digital solutions; Collaborate with others within DT to meet customer needs.
• Strategy & Roadmap - Partner with Business stakeholders to co-create and sustain multi-year strategic roadmaps & ST innovation pipeline required to achieve Business goals with a focus on VEP as part of strategy, demand funnel and way of working/operating model.
• Demand Management - Provide clear visibility of demand vs resources for the Business Segment. Enable forward looking investment planning for key budget cycles and ensure unplanned project requests and enhancements are guided through the DT Demand Intake Process.
• Technology Lifecycle - Identify & develop multi-year roadmaps and investment goals which are aligned to enterprise-wide, long-term Business strategies and objectives and which address  technology lifecycle including obsolesce, risk and emerging technologies. Work with Enterprise Architecture to ensure the strategic Business roadmaps are underpinned by appropriate digital technology. 
• Collaborate with Strategy & Planning Manager - Enable consistency and execute strategic planning process within and across the BI – Commercial (O&P, I&D, APS) organizations. Collaborate closely to direct and provide process improvement needs to manage business interface interactions.  
• Partner with Business stakeholders to ensure Digital Technology is an integrated component of Business strategies.
• Partner with global Business partners to provide tactical and strategic technology services and solutions that align with the respective Business strategy.
• Be accountable for consulting and/or project teams to deliver engagements, including: mission and DT requirements, Business justification models, Business use cases, reengineered process and/or workflows, program plans and roadmaps, organizational designs, change management and communication plans, Business and technical architectures, and Business capabilities and solutions.
• Oversee the management and implementation of mid and large scale projects, ensuring time, quality and budget goals are met, while still delivering capabilities that align to what the Business needs currently and in the future
• In alignment with Strategy & Planning Manager and rest of DT, monitor and enforce metrics required to measure DT and Business performance and recommend the go-forward strategy to address performance gaps.
• Implement strategies that will deliver appropriate level of technology to the Business in a cost-effective manner.
• Identify opportunities for global process consolidation and productivity improvements.
• Inform Business leadership on “accelerators” that can be leveraged for information, systems, & emerging technologies.

Min. Qualifications

• Bachelor’s degree in information technology, engineering, supply chain or related discipline required. A Master’s degree is preferred.
• Typically, 15+ years of experience, of which at least 6 years are in a technology or heavily supply chain or commercially oriented position, in a multi-entity, complex environment.
• Strong understanding of business processes, IT systems, and project management methodologies.
• Exceptional communication and interpersonal skills in directly leading and managing people, with the ability to build strong relationships with stakeholders at all levels.
• Experience in forming strategic partnerships with technology and/or Business partners in a collaborative manner.
• Managing multiple concurrent initiatives and significant experience in the matrix management of resources across multiple groups.
• Broad and extensive business and/or process management skills and knowledge.
• Successful implementations of complex technical solutions including commercial systems/processes.
• Understanding of annual investment budget for BUs & functions (projects and Business applications).
• Ability to interpret technology and market trends as a foundation for technology and product roadmaps.
• Strong understanding and appropriate use of financial processes and techniques and proven Business case development skills.
• Extensive experience collaborating to identify, design, and implement highly complex, end-to-end solutions.
• Excellent communication skills (verbal and written).
• Respected leader with demonstrated ability to influence colleagues at multiple levels.
• Strong analytical, organizational, prioritization, and time management skills.
• Proven track record of delivering client programs and projects, highlighted by strong: management skills - including planning and estimating; delivery and deliverable creation; scope management; risk and issue management; and resources and budget management.
• This position conducts business in countries in all regions of the globe and/or in areas and communities with strong, unique ethnic/cultural traditions. Domestic and international travel is anticipated.

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