Account Specialist II

Basic Function

As a member of our Dynamic APS Team, Account Specialist II will play a critical role in helping us supply our products to a global customer base. In this role, you will be responsible for providing an accurate and timely domestic and/or export order fulfillment process for customers.  During a typical day, you may receive orders, check product availability, coordinate and secure product transportation and delivery, and ensure accurate invoicing. This position can be located at our North American Headquarters in Downtown Houston.  #LI-TF1

Roles & Responsibilities

• Manage the domestic and/or export order fulfillment process for complex accounts.
• Act as the main point of contact for all customer order-related issues. 
• Establish relationships with customers and internal stakeholders, clearly understand customer habits, requirements, and order patterns. 
• Effectively deliver and facilitate communication across sales, marketing, operations, and transportation to provide answers to price inquiries, product availability, and transportation requirements. Proactively provide solutions to time-sensitive needs.
• Communicate shipping schedules and details to plant/storage location personnel and business management as needed.
• Assure accuracy of all order fulfillment master data in SAP and extended systems.
• Demonstrate independent knowledge of the Enterprise system (SAP), extended system tools, and assist customers/stakeholders and team members with full utilization of e-commerce tools.
• Operate with a solution-oriented mindset with regard to process improvements; Assist with change implementation for extended system improvements or other customer fulfillment projects. 
• Partner with peers to provide solutions, guidance to resolve customer or business related problems.
• Model LyondellBasell core competencies with internal and external customers.

Min. Qualifications

• High School Diploma or GED
• At least 5 years of relevant, industry-related experience.
• A Bachelor’s degree is strongly preferred. 

Preferred Qualifications

• Strong problem solving abilities. 
• Knowledge of transportation tracking systems, e-commerce systems, inventory management tools, and an understanding of the manufacturing/production process.
• Must demonstrate effective communication skills, both oral and written.
• Able to maintain professionalism and prioritize responsibilities in a high-volume, fast-paced environment.
• Composed in time-sensitive situations, comfortable delivering difficult news.
• Proficient in Microsoft Office and familiar with extended tools.
• Comfortable manipulating and analyzing data.
• Experience with ERP software such as SAP is strongly desired.
   

Competencies