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Technical Support Lead


HOUSTON, TX, US, 77010

Req ID:  79284
Facility:  ONE HOUSTON CENTER-5001
Department:  Computing Operations
Division:  Global Business Services


Basic Function

This position is for a Technical Support Lead role in the Enterprise Servers & Storage Operations group reporting into the Operational Platforms organization. The primary role of this position is to lead the Operations team for enterprise servers and storage globally.  Managing day to day operations of the team of six (6) engineers for server deployment, patching, troubleshooting, evaluating, installing, and implementing virtualization, cloud, and compute technologies while providing ongoing management for existing IT compute infrastructure and cloud systems.   The position works closely with the other infrastructure groups, as well as the application teams to develop, maintain, and improve the compute infrastructure (on-prem and cloud based) of the company. This position requires a broad range of knowledge across multiple IT disciplines.

Roles & Responsibilities

  • Manage team of six engineers including major work assignments, scheduled maintenance activities, weekly meetings, performance reviews, and datacenter activities.
  • Management of compute maintenance activities including patch management planning and execution.
  • Management of compute lifecycle management and hardware platform selection.
  • Technical lead and coordinator with datacenter vendors and major solution providers on hardware, software, and services.
  • Lead compliance and audit reviews for compute infrastructure, including security vulnerability remediation.
  • Provides coaching and guidance to Operations engineers and mentors less experienced staff members.
  • Leads efforts for estimating project costs and prepares project plans
  • Oversee incident, change, and problem management tickets for prioritization and guidance for proper closure. 
  • Perform advanced troubleshooting of complex issues that cross multiple technical domains, applying core knowledge and troubleshooting to lead group to resolution.
  • Maintain the company’s compute infrastructure documents (policies, standards, baselines, guidelines and procedures).
  • Adhere to LyondellBasell’s compute infrastructure (physical, virtual, and cloud) design.
  • After-hours / weekend work as required. 
  • Participate in a global on-call as escalation point.

Min. Qualifications

  • 4-year degree in Computer Science or MIS preferred, or 10+ years’ equivalent work experience.
  • 3+ years leading\managing team resources.
  • 5-7 years’ experience managing VMware ESXi, vCenter environments.
  • 5-7 years’ experience with Microsoft server technologies.
  • 5-7 years in a server\infrastructure administration role.
  • Experience managing datacenters.
  • Experience with HPE ProLiant server and blade hardware.
  • Experience with enterprise SAN storage.
  • Experience with patch management systems for Microsoft based systems.
  • Experience with backup infrastructure technologies and practices.

Preferred Qualifications

  • VMware Certified Professional preferred.
  • Hands on experience with Private\Public cloud technologies preferred.




Builds effective teams
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity

LyondellBasell (NYSE: LYB) is one of the largest plastics, chemicals and refining companies in the world. Driven by its employees around the globe, LyondellBasell produces materials and products that are key to advancing solutions to modern challenges like enhancing food safety through lightweight and flexible packaging, protecting the purity of water supplies through stronger and more versatile pipes, improving the safety, comfort and fuel efficiency of many of the cars and trucks on the road, and ensuring the safe and effective functionality in electronics and appliances. LyondellBasell sells products into more than 100 countries and is the world's largest producer of polypropylene compounds and the largest licensor of polyolefin technologies. In 2022, LyondellBasell was named to Fortune Magazine's list of the "World's Most Admired Companies" for the fifth consecutive year.


We have the potential — and responsibility — to use this scale and reach to make a positive impact across our value chains. That’s why we are working to make meaningful progress to address some of the world’s most pressing challenges such as reducing plastic waste in the environment, helping to mitigate climate change and contributing to a thriving society for our employees, the communities where we operate and the people who depend on our products. To learn more, click here.


Must be at least 18 years of age and must be legally authorized to work in the United States (US) on a permanent basis without visa sponsorship.


LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.


LyondellBasell is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics.  The US EEO is the Law poster is available here.

Nearest Major Market: Houston

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