Catalyst Customer Service Representative

Come Join an Inclusive Team

The purpose of the job is to manage accurate and timely execution of the order fulfillment process for customers, acting as the main point of contact for all customer related issues,  while proactively anticipating order-to-cash risks, leveraging systems and applications digital tools and operational data to enhance delivery performance and overall customer experience in a dynamic supply environment.

A Day in the Life

• Manage the order execution processes and steps for selected customers, proactively monitoring open orders, allocations, credit status and delivery constraints to anticipate disruptions, manage priorities and own escalations end‑to‑end. Deliver highest quality service to Catalyst customers worldwide by handling requests in a timely and professional manner to ensure long term value creation while increasing customer satisfaction. In order to retain and improve customer satisfaction.
• Act as primary interface with Planning, Sales, Supply chain or other internal stakeholders during order execution balancing customer commitments with operational feasibility and cost‑to‑serve considerations. Serve customer in most efficient and effective way and maximize value for LYB 
• Acts upon issues in order-to-cash process with detailed end-to-end understanding from forecast, order entry, planning, shipping, through specific documentation requirements (e.g Letter of Credits, country specific label or others, proactively identifying risks, addressing root causes and preventing recurrence, up to billing and credit management.  up to billing and credit management
• To provide customers with the right service level at optimal cost ensuring timely invoicing and reliable execution.
• Perform all required activities and SAP transactions for deliveries from a Business Unit managed distribution platform, ensuring data accuracy and leveraging SAP data and    available reporting tools to monitor service performance, identify trends and support improvement opportunities. Ensure timely delivery and billing for all orders from the distribution platform, with continued focus on delivery performance, invoicing accuracy and complaint resolution. To ensure timely delivery and billing for all orders from the distribution platform
• Actively contribute to continuous improvement initiatives within the order‑to‑cash process, including process simplification, standardization and support of automation or system enhancements.

You Bring This Value

Education:

• Bachelor degree in economics, marketing or technical courses or equivalent experience
• Sound financial and commercial skills

Work Experience: 

• Min.4 years of broad experience in a commercial and/or technical role
• Demonstrated use of multiple SAP transactions and modules
• Good experience with financial and commercial aspects of the order‑to‑cash process, including credit management, billing and payment‑related requirements.

Skills:

• Communication skills: Clear, structured and confident including professional handling of customer and internal escalations. 
• Strong analytical and problem-solving skills with the ability to manage complexity and prioritize effectively in a fast-paced environment
• High sense of ownership and accountability for customer outcomes beyond transactional execution. 
• Advanced IT skills, specifically

1. 1. SAP
   2. MS Office tools (excel, Outlook…)

• Comfort working in a digital, process-driven and continuously evolving systems landscape

Languages:

• Fluent in English, both in writing and speaking
• Basic knowledge of German and/or Italian preferred

What We Offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network.  The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees. 

• Competitive salary package
• Health and Pension Fund
• Welfare Platform
• Flexible work environment
• Continuous learning and development programs 

Competencies