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Delivery Scheduler

Company Name:  LB Polyolefin Shanghai Co
Location: 

CN

Req ID:  72682
Facility:  Guang Zhou-484
Department:  Customer Service North Asia
Division:  Global APS and Supply Chain

Delivery Scheduler

Basic Function

The purpose of the job is to provide professional, efficient and timely shipment delivery to customers, to work with CS team, sales team, suppliers and other stakeholders to ensure OTIF delivery, area focus on RMB biz in China.

Roles & Responsibilities
  • Deliver highest quality service to customers in China by handling customer requests in a timely and professional manner
  • Responsible and accountable for the resolution of order delivery, to conduct the effectively communication to all involved parties
  • Respects all policies and procedures and proactively “lives” them.
  • Capable to serve strategic and important customers i.e. global accounts or distribution
  • Handles and resolves customer complaints which related with cargo delivery in a tactful and professional manner to ensure customer satisfaction consistent with LyondellBasell’s guidelines.
  • Record the operation data in to the “G” drive for checking and tracing when needed
  • Timely to report issues
Min. Qualifications

Education:

University / college degree preferred or equivalent experience

Work Experience:

Minimum of 4 years in Customer Service or similar role with customer contact.

Knowing logistics handling process well or has the experience for delivery/transportation handling.

Languages:

  1. Mandarin
  2. English
Core Competencies

Customer focus – building strong customer relationships and delivering customer centric solutions, focus on internal and external customers.

Collaborates – building partnerships and working collaboratively with others to meet shared objectives, within and cross functions.

Cultivates innovation – creating new and better ways for the organization to be successful, uses lateral thinking, questions the status quo.

Teamwork Attitude – willing to strive together in order to realize solutions in a challenging team setting, looking for common interest, aspires to reach answers to problems and solutions in the interest of the company  

Communication -  Communicates messages in a clear way that does not leave room for ambiguous interpretation 

Priority Setting – Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. 

Drive for Results – Steadfastly pushes self and others for results; works with passion and a sense of urgency; seeks opportunities to improve results and processes in a proactive manner; contributes to the goals and profitability of the company. KPI

Problem Solving  – Ability to analyze  problems and detect root causes. Implements and monitors tools and measures to resolve the problems

Interpersonal Capability – Builds appropriate rapport with others; is comfortable receiving coaching and feedback from others; builds constructive and effective relationships; uses diplomacy and tact; diffuses even high-tension situations comfortably; encourages cooperation and collaboration; is candid with others; solves problems with others with a minimum of noise.

Functional Competencies/ Skills

‘Order to Cash’ process – Understands the process in general and in particular the differences between the business units from forecast, order entry, planning, allocation, shipping up to billing. 

Logistics/delivery handling – Good knowledge of delivery handling, like shipment arrangement, delivery tracking, customer goods receiving problem handling, resolves and monitors delivery status in a tactful and professional manner.

Competencies
Builds effective teams
Collaborates
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity

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